Policy Search Associate

The Policy Search Associate is an onsite position responsible for effectively and accurately executing policy document requests submitted by various Chubb entities, including, but not limited to, Brandywine Claims and Reinsurance; Legal, and North American Claims.
The responsibilities will include, but not be limited to:

- Meet department standards for time service and quality

- Prioritize assigned requests according to process guidelines

- Analyze request for clarity, completeness, and accuracy; reaching out to the customer as required

- Perform the appropriate research steps and document results as per procedures

- Perform document copying, policy assembly, and quality reviews as required

- Be available to provide accurate and honest testimony relative to the policy search in the event of a deposition

- Evaluate processes for improvement opportunities

- Work with legal counsel

- Keep procedures up to date

- Accurately record/gather data to compile reports as needed

- Assist with/perform other duties within the team as needed

- Interact with team members and customers in a respectful and professional manner

Qualifications
- High School Diploma or equivalent

- Windows based PC knowledge focusing on Excel proficiency and data analysis

- Effective research skills

- High capacity for learning and retaining new skills

- Analytical with good decision making/problem solving skills

- Ability to work independently with minimal direct supervision

- Strong interpersonal skills

Desired Experience:

- Knowledge of policy documents and various lines of business

- Knowledge/Experience of various legacy ACE and legacy Chubb systems/applications/inquiries

- Insurance knowledge with a focus on policy forms and endorsements

- Demonstrated track record of success in current and prior positions, producing accurate and timely results