Pre-Analytical Operations Group Lead

Pre-Analytical Operations Group Lead - Marlborough, MA, Tuesday to Saturday, 9:00 PM to 5:30 AM

Pay range: $25.36 - $27.76 / hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

- Best-in-class well-being programs

- Annual, no-cost health assessment program Blueprint for Wellness®

- healthyMINDS mental health program

- Vacation and Health/Flex Time

- 6 Holidays plus 1 "MyDay" off

- FinFit financial coaching and services

- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

- Employee stock purchase plan

- Life and disability insurance, plus buy-up option

- Flexible Spending Accounts

- Annual incentive plans

- Matching gifts program

- Education assistance through MyQuest for Education

- Career advancement opportunities

- and so much more!

Schedule coordination, general supervision of all Pre-Analytical Assistants, providing input to supervisors for performance review and disciplinary action. May also conduct process and compliance audits. Typically leads 8 - 12 employees. May be responsible for performing all duties listed below in the absence of a supervisor.

Responsibilities
- Demonstrates a proficiency and understanding of all job duties in Tech Ops department.

- Troubleshoot complex problems as they apply to their job.

- Familiar with unusual requests, and be able to resolve or refer them appropriately.

- Assist the supervisor(s) in prioritizing work assignments.

- Assures optimum utilization of human resources and that all job responsibilities are addressed for each shift. Including staffing for weekends and holidays.

- Assist the Supervisor(s) in monitoring the production and activity of employees in order to meet departmental deadlines.

- Assist the Supervisor(s) in the coaching for improved performance, providing appropriate feedback to all PAA’s and maintaining a positive work environment.

- Assist all PAA’s in proper specimen handling selection, equipment maintenance, and problem resolution.

- Answers and clarifies all employee questions (including laboratory personnel) regarding processing. Must be able to work effectively with the technical departments to resolve problems and gain cooperation.

- Provides appropriate feedback to supervisor(s) when problems arise. Make suggestions and recommendations to enhance workflow.

- Completes appropriate shift paperwork, setting up for production, and ensuring their staff has cleaned up at the end of the shift.

- Helps to keep department overtime to a minimum.

- Monitors supply inventory, ordering supplies as needed.

- Repairs and maintains department equipment and notifying appropriate personnel when repairs beyond the general scope are required.

- Assist in or performing all training, cross-training and department auditing functions as assigned by the supervisor(s).

- Complies with and assists supervisor(s) in ensuring that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to.

- Perform all other job duties as assigned.

Qualifications
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Required Work Experience:

3 years experience in a laboratory environment.

Preferred Work Experience:

Specimen Processing or Tech Ops experience preferred.

Knowledge:

Medical background preferred which includes medical terminology applicable to a clinical laboratory.

Education

- High School Diploma or Equivalent (Required)