Product Director - Internal Experience

London

Full-time

In office 4 days/week

- Do you have a background in payments operations, compliance or financial platforms?

- Do you want to use operational data to remove manual work and errors from how a regulated payments business runs?

- Do you want to shape the platforms that keep our payments safe, accurate and compliant?

Who We Are

Modulr is the payments automation platform that streamlines money movement with accuracy, control and reliability, built to scale. We process more than 200m transactions and over £180bn in payment value on an annualised basis, and we're trusted by over 6,000 businesses from fast-growing SMEs to global enterprises.

We automate how money moves into and out of a business (payroll, supplier payments, spend management and payment collection) through a single platform, connected to the accounting and payroll systems finance teams already use, and underpinned by principal memberships of Visa and Mastercard and direct access to central bank infrastructure.

As a regulated payments provider with over a decade of experience, we're the platform finance teams trust to run mission-critical operations. Modulr is backed by PayPal, FIS, General Atlantic, Blenheim Chalcot, Frog Capital and Highland Europe, with over 400 employees across London, Edinburgh, Amsterdam and Mumbai.

Find out more about us on our website.

What You’ll Do

- Set the product strategy and roadmap for FinOps, PayOps, Compliance, and Service and Platform, defining the workflows, controls and tooling internal teams need to process payments, reconcile accounts, manage exceptions and meet regulatory obligations.

- Work with the Compliance function on case management and financial crime controls, keeping business ownership where it sits today. Prioritise internal demand across hubs, balancing operational risk, regulatory deadlines and efficiency gains.

- Use operational data and time in the hubs to find manual work, error rates and bottlenecks, and turn them into product priorities. Within 12 months, each hub has a named product owner and a measured cost-to-serve baseline.

- Own the operating cost, error rates, cycle times and service levels of the internal platforms, set measures for each hub, and report cost-to-serve and control outcomes to the VP of Experience each quarter.

- Work with the Pay, Trust, Card and Foundation engineering squadlets and their Engineering Managers on delivery and sequencing.

- Lead, coach and develop the product managers in your area.

- Work closely with the Product Directors for External Experience and Partners and API.

Who You Are

What you’ll need

- 7 or more years in product management, including at least 3 in a senior or director role for internal operations, payments operations, compliance or financial platforms.

- Experience with B2B payments or financial services, working closely with the business customers and operational teams who depend on the platform.

- Working knowledge of payments operations, reconciliation, financial crime controls and FCA-regulated obligations.

- Experience turning operational data into prioritised product roadmaps with measurable outcomes, and balancing regulatory and control requirements against speed and cost.

- Hands-on experience using AI or automation to improve operational processes, with sound judgement on where it fits in a regulated environment.

Nice to haves

- Workflow, case management or back-office tooling in a scaled organisation.

- B2B SaaS or embedded finance products used by internal teams.

- AI-assisted operations and automation.

What We Offer You

- Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation.

- Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance.

- Flexible benefits – £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc.

- Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available.

- Holidays – 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays. You can choose the remaining days to suit your personal schedule.

- Learning opportunities – Our two-day onboarding programme, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels.

- Company-Wide Events – Participate in collaborative and engaging events with colleagues across the business.

- Bike to work / E-bike scheme

ModInclusion

At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.

By submitting your CV, you consent to us using your personal data to assess your application, contact you, or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing peopleops@modulrfinance.com, though this will withdraw you from consideration for the role.