Product Management Intern

We’re looking for a Product Management Intern to join our Austin office, with an immediate start date. This role will be 20 hours in office (located a couple of miles from University of Texas).

Residex’s product organization sets direction across a 14-module platform serving senior living communities.  In this role, you’ll support product managers across the intake-to-triage process, turning customer feedback, support tickets, and market signals into clear problem statements and organized backlog input that the product team can act on.

Responsibilities include:

- Collect and organize customer feedback, feature requests, and support escalations from multiple sources (support tickets, sales notes, customer calls) into a single, structured backlog.

- Support intake triage by drafting clear problem statements — what’s broken, who it affects, and how often — before items reach product managers for prioritization.

- Research competitor products and market trends in the senior living software space, summarizing findings into concise briefs.

- Assist with writing and reviewing feature specs, acceptance criteria, and release notes, ensuring they’re written in plain language a non-technical reader can follow.

- Coordinate with engineering, design, and customer experience teams to track status on in-flight initiatives and flag blockers.

- Use AI tools to speed up research synthesis, documentation, and backlog organization, and suggest ways to reduce manual PM administrative work.

Requirements
Minimum requirements:

- Currently pursuing (or recently completed) an undergraduate or graduate degree in Business, Product Management, Computer Science, or a related field (junior, senior, or graduate standing).

- Strong written and verbal communication skills, with the ability to distill ambiguous or unstructured feedback into concise, actionable input for the product team.

- Comfortable working in spreadsheets (Excel) and organizing information for others to act on.

- High attention to detail and ability to manage multiple open threads at once.
Preferred qualifications

- Advanced coursework relevant to product management (e.g., product strategy, UX/design thinking, data analysis, or business operations).

- Prior exposure to a product management tool (Jira, Monday.com, Productboard, or similar).

- Prior coursework or internship in product management, business analysis, or related field.

- Interest in healthcare, senior living, or B2B SaaS.

- Basic familiarity with SQL or data analysis tools.

Salary Description
$25.00 per hour