Product Manager_CREDIT CARD_0149_1288_1100044
- LocationMaharashtra, India
- Work typeOn-site
- EmploymentFull-time
- Posted29 October 2026
- SourceKotak Mahindra Bank's careers page (Oracle Recruiting)
Live checkFirst seen 7 days ago; still listed on Kotak Mahindra Bank's careers page 2 h ago.
Moves fastWhen Kotak Mahindra Bank takes a role down early, it is usually about 6 days after posting. Apply soon.
At a glance
- Experience6 to 10 years
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
About the role
Key Responsibilities :
- Statement Governance & Management
- Own end-to-end credit card statement generation and delivery process.
- Monitor statement generation success rates across email, physical and digital channels.
- Ensure accuracy of statement content, balances, interest calculations, fees and regulatory disclosures.
- Manage statement change requests, enhancements and customer communication updates.
- Drive digitization initiatives to increase e-statement adoption.
- Track and reduce statement-related complaints and service requests.
- Identify opportunities to simplify statement design and improve customer understanding.
- RTO (Return-to-Origin) Management
- Own governance of all returned physical communications including statements, cards and regulatory letters.
- Monitor RTO volumes and identify root causes such as incorrect addresses, delivery failures and customer movement.
- Partner with Operations, Collections and Branch Banking teams to improve address quality.
- Develop corrective action plans to reduce RTO percentages.
- Establish dashboards and periodic governance reviews for RTO tracking.
- Regulatory & Compliance Communication Management
- Ensure all customer communications comply with RBI regulations, card network guidelines and internal policies.
- Coordinate audits, compliance reviews and regulator submissions related to customer communications.
- Maintain compliance repository.
- Risk & Controls
- Implement robust controls around communication deployment and approvals.
- Conduct impact assessments for communication changes.
- Ensure audit readiness and documentation.
- Track communication-related operational risks and control gaps.
Experience
- 6-10 years of experience in Banking, Credit Cards, Customer Experience, Operations or Regulatory Compliance.
- Experience in customer communications, statement management or regulatory implementation preferred.
- Strong understanding of RBI regulations and card business processes.
- Experience in managing technology and operational change projects.
Critical Skills
Functional
- Credit Card Operations
- Billing & Statement Management
- Regulatory Compliance
- Customer Communication Management
- Process Excellence
- VOC & Complaint Analytics
- Audit & Risk Management
Behavioural
- Strong stakeholder management
- Problem-solving mindset
- Customer-centric approach
- Attention to detail
- Strong written communication skills
- Ability to drive cross-functional initiatives
Get open roles ranked against your CV
Add your CV once. RoleFinder ranks the open roles where you want to work, plus remote ones, against it, shows your best 12 with a one-line reason each, and emails you new matches once a week. The file is read once by AI and not kept; employers never see it.
Sign in with Google or email to start. How we handle your CV