Product Support Manager_HO & SUPPORT_0733_1288_1005457

1) Business Development & Lead Generation

- Source merchants for POS/EDC/Bharat QR/UPI and identify opportunities for CMS across assigned markets and segments.

- Work with mapped branches/RM teams to drive leads, campaigns, and product penetration and ensure smooth handover for implementation.

- Generate independent leads via references, market mapping, and networking; target priority industries/sectors with tailored propositions.

- Collections: Physical & Electronic Collections, Smart Collect/Virtual Accounts, Payment Gateway, e-NACH, BBPS, Cash, UPI.

- Payments: Physical & Electronic Payments, Dividend mandates, vendor/salary payouts, UPI payouts, Corporate Remittance

- Merchant Acquiring: POS/EDC/Bharat QR with appropriate MDR/subvention constructs.

2) Onboarding, Activation & Portfolio Management

- Coordinate with operations/implementation for seamless go-live ; ensure activation and throughput (TPV/collections).

- Build deep client relationships to retain and grow wallets , cross-sell/up-sell adjacent products, and proactively resolve service issues.

3) Enablement, Training & Marketing Support

- Train and enable Branch Banking/Relationship teams to sell CMS and Acquiring products effectively.

- Conduct system demos for Potential & Existing clients; run visibility campaigns and provide marketing collaterals to drive penetration.

4) Risk, Compliance & Governance

- Ensure KYC/AML and documentation standards are met; maintain AOF accuracy and policy adherence.

- Explain chargebacks/fraud risks for all product offering and follow audit/compliance

- requirements throughout deal lifecycle.

- New acquisitions: POS/QR terminals, CMS mandates

- Activation & throughput: TPV, fee realization.

- Penetration: Product adoption across mapped branches/segments.

- Portfolio health: Retention, cross-sell/up-sell, NPS/CSAT.

- Risk & compliance: Zero critical audit findings; KYC accuracy.