Program Aide

This position plays an important role in supporting individuals and families experiencing homelessness, housing instability, and other barriers to accessing essential services.
The Program Aide provides a combination of direct client assistance, community outreach, transportation, food services, resource referrals, and administrative support. We are looking for someone who enjoys working with people, is adaptable, and is passionate about making a positive impact in the community.

Client Services & Program Support
Welcome and assist clients, visitors, and community partners in a professional and respectful manner
Help clients access basic necessities, including meals, showers, hygiene supplies, clothing, and community resources
Assist with daily client sign-ins, service tracking, and general program activities
Support a safe, welcoming, and trauma-informed environment
Community Outreach & Engagement
Participate in community outreach events, resource fairs, and local engagement activities
Connect individuals and families with available housing, healthcare, and social services
Distribute informational materials, food, hygiene supplies, and other resources
Build positive relationships with community partners and service providers
Client Transportation
Provide approved transportation for clients to medical appointments, housing appointments, social service agencies, and other authorized destinations
Assist with coordinating transportation schedules and appointments
Maintain accurate transportation records and follow organizational vehicle safety procedures
Food Services & Basic Needs Assistance
Assist with meal preparation, food distribution, and cleanup
Assist with organizing and distributing food boxes, pantry items, and donated supplies
Assist with food inventory and clean, sanitary food service areas
Assist with food donation coordination and other basic needs activities
Resource Referrals & Administrative Support
Help clients identify and connect with housing, healthcare, behavioral health, and other community resources
Assist with referral forms, documentation, and coordination with program staff
Maintain accurate client records, service logs, and program documentation
Support scheduling, data entry, filing, and general office operations
Assist with maintaining organized, safe, and welcoming program facilities

Requirements
Required:
High school diploma or equivalent
Valid California driver's license and acceptable driving record.
Basic computer skills, including familiarity with Microsoft Office
Strong communication, organizational, and interpersonal skills
Ability to maintain confidentiality and professional boundaries
Ability to work collaboratively with individuals from diverse backgrounds
Ability to lift, carry, and move materials weighing up to 35 pounds
Preferred:
Previous experience in customer service, social services, administrative support, community outreach, or food services
Experience working with individuals experiencing homelessness, housing instability, substance use challenges, or other barriers
Familiarity with local community resources and social service programs
Knowledge of trauma-informed care and person-centered service approaches

Salary Description
$18-$23