Program Assistant

DEFINITION: Under the direct supervision of the Native Workforce Development Program Coordinator, this position provides direct staff support and indirect support to program customers. Incumbent is responsible for assisting staff in all necessary clerical support functions.

DUTIES/RESPONSIBILITIES:

- Assists in answering all telephone calls, forwarding messages to voice mails, and recording written messages when necessary;

- Assists staff in providing information to all telephone and walk-in applicant inquiries regarding program applicants and in completing;

- May assist staff in conducting intake/assessments to determine eligibility of program applicants and in completing the required forms for NWD Program participation;

- May assist in data entry of customer information into electronic database system;

- Data entry of program payables into electronic database of organization;

- Inventory of maintenance of program supplies, equipment, ;

- May assist in maintaining program and customer filing systems both manual and electronic of a variety of documents, correspondence, letters, ;

- Assists with spot audit of customer files;

- May assist with preparing new applicant files, ensuring consistency of folder order and composition;

- Assists with maintaining security of the program’s equipment, supplies and customer files

- Assists with procurement of necessary supplies and equipment;

- Development and entry of program documents in fillable formats in computer system;

- Research, implementation, assist in maintaining program website;

- Maintains and updates information to programs website when necessary;

- Maintains customer confidentiality information on an on-going basis;

- Has basic working knowledge of services. Should be prepared to work as a team player to provide back-up coverage during peak periods when staff shortages arise;

- To attend meetings, workshops, conferences, and training as required;

- Performs other duties as

COMPETENCIES REQUIRED:

- Ability to exercise tact, patience, and discretion in communicating and dealing with customers or the public that have a variety of ethnic, social, and educational backgrounds;

- Ability to read and write in the English language, comprehend and apply technical instructions relating to workforce procedures and various laws and policies;

- Knowledge of basic math to include addition, subtractions, multiplication and division;

- Ability to record and prepare reports;

- Ability to apply methods to utilize good time management skills;

- Ability to operate a desktop or laptop computer and related software;

- Displays high standards and professionalism in ethical conduct, honesty, and integrity;

- Commitment to providing outstanding positive quality customer service;

- Displays a high level of initiative, attention to detail and commitment by completing assignments;

- Follows policy and procedures, cooperates and responds appropriately to supervisor. Aligns behavior with the goals of the department and the organization;

- Problem solving ability and commitment to improve the delivery of services;

- Exchanges information with individuals or groups effectively by listening and responding appropriately;

- Ability to give public presentations, knowledge of business procedures and office practices;

- Work well with a diversity of people and knowledgeable of the needs and dynamics of Native American communities; working groups, inter-personal relationships, cultural settings, and social

MINIMUM QUALIFICATIONS:

- High school diploma or equivalent with three years experience in employment, training, or related fields, OR a college degree with major in Education, Business Administration, Sociology, and Social Work is preferred, OR any combination of education, experience, training or other preparation indicating possession of required knowledge, abilities, and skills outlined for this position;

- Computer literacy and accurate typing rate of 45 WPM are required;

- Must be able to work independently with minimal supervision;

- Able to travel which may include overnight trips;

- Must possess a valid Nevada Driver’s License;

- Have a reliable vehicle and carry appropriate insurance

EXCEPTIONAL BENEFITS PACKAGE:

ITCN is proud to offer a competitive and generous benefits package that reflects our commitment to work-life balance and employee well-being:

- 15 paid holidays per year

- 2 weeks of annual leave (vacation)

- Paid sick leave

- 100% employer-paid health insurance coverage, including medical, dental, and vision

- 401(k) retirement plan with 4% employer match

- Additional professional development and training opportunities

Cultural Statement:

The Inter-Tribal Council of Nevada (ITCN) acknowledges and honors the sovereign rights, cultural values, and lived experiences of the 28 tribal nations we serve. Workforce programs are grounded in respect for Native knowledge systems and the unique historical and social context of Indigenous peoples. ITCN believes that culturally relevant workforce strategies strengthen community well-being and help restore Indigenous self-sufficiency. The Program Director will embrace and uplift these values while fostering opportunity and empowerment for Native people.

Equal Opportunity Statement:

The Inter-Tribal Council of Nevada is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected status.

As an organization committed to serving tribal communities across Nevada, ITCN strongly encourages qualified Native American applicants to apply.