Program Manager

Plexus

Penang, MalaysiaPosted 6 days agoDirect from company

LocationPenang, Malaysia
Work typeOn-site
EmploymentFull-time
Posted4 November 2026
SourcePlexus's careers page (Workday)

Live checkFirst seen 4 h ago; still listed on Plexus's careers page 4 h ago.

At a glance

Experience2+ years
EducationBachelor's degree

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Project Manager
Malaysia
Mid-level
Operations
customer relationship management
financial metrics
negotiation
program management
quality metrics
risk management
succession planning
team leadership

About the role

Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Key Job Accountabilities:

- Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.

- Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.

- Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values

- Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.

- Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.

- If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications:

- Education/Experience Qualifications:

- A minimum of a Bachelor's is required.

- Two (2) years of related experience is required; Two (2) or more years of related experience is preferred.

- An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:

- N/A

Physical Requirements:

- N/A

Travel Requirements:

- N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

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