Property/Casualty Agency Service Specialist

Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agent Service Center team! This position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to our independent agents and insureds. Qualified candidate will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment.

This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office. *Work hours for this position are 10:00am – 7:00pm CT; Monday – Friday, with occasional overtime.

Responsibilities include, but are not limited to, the following:
*Other functions may be assigned as business conditions change.

- Timely review and processing of commercial quotes and new business applications.

- Answer billing questions and process payments for customers.

- Assist agents as needed through various means including incoming calls, email, live chat/instant messaging.

- Assist agents with personal lines changes and quotes.

- Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.

- Provide exceptional customer service and quality of work in a fast-paced environment.
Requirements

- 3+ years of P&C Insurance experience required.

- Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.

- Excellent customer service and call center experience required.

- Strong organizational skills and attention to detail.

- Excellent data entry skills.

- Must be able to work independently and be self-motivated.

- Create and maintain a high-quality work environment.

- This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the IA office on occasion.

- Ability to work until 7:00PM CST and have the flexibility to occasionally work during the hours of 7am - 7pm to cover PTO
Education/Training/Experience:

- High School Diploma or General Education Degree (GED)

- Property/Casualty Insurance knowledge and experience

- Insurance education/designations is a plus – i.e. INS, CPCU, CIC