PSR and Marketing Assistant

Ascent Emergency Medical Center is growing our team of compassionate and experienced healthcare professionals and is currently seeking a Full-Time Medical Marketing Assistant to join our team.

Bilingual in English and Spanish is REQUIRED.
Schedule flexibility is required.

Ascent EMC is a freestanding Emergency Department with state-of-the-art equipment and a low patient volume, averaging approximately 8 patients per 24-hour period.

Position Overview:

This is a full-time, 40-hour-per-week hybrid position combining Patient Services Representative (PSR) shifts with marketing and client relations responsibilities.

BREAKDOWN of 40-hr. WEEK SCHEDULE:
1.) Patient Services Representative (PSR) Duties    12-24 hrs/week
Schedule: 1–2 day shifts per week (12 hours per shift)
Responsibilities include but are not limited to:

- Greet patients in a friendly and professional manner.

- Accurately obtain and enter patient demographic, insurance, and financial information into registration software.

- Verify patient insurance information and collect copayments or other required payments.

- Answer incoming calls and direct them appropriately.

- Maintain cash till, financial records, and daily logs.

- Assist with medical records, filing, mail, faxing, copying, and scanning.

- Maintain patient confidentiality and adhere to HIPAA requirements.

- Provide professional and courteous service to patients, visitors, and staff.
2.) Marketing & Client Relations Duties    16-28 hrs/week
Schedule: Remaining weekly hours to total 40 hours

Responsibilities include but are not limited to:

- Support ongoing client and community relationships.

- Visit physician offices and other referral sources.

- Assist with outreach and marketing initiatives.

- Coordinate and host lunches, events, and other relationship-building activities.

- Represent Ascent EMC professionally at marketing and community events.

- Maintain flexibility for occasional evening events or activities.

Requirements
Qualifications

- Bilingual in English and Spanish – REQUIRED

- Previous experience verifying patient insurance information

- High school diploma or GED

- Customer service, client relations, or marketing experience preferred

- Experience working in a medical or healthcare setting preferred

- Basic proficiency with Microsoft Office and billing/registration software

- Strong typing and data-entry skills

- Knowledge of various types of health insurance

- Excellent verbal and written communication skills

- Professional, outgoing, and comfortable interacting with patients, clients, and community partners

- Ability to work independently and manage both administrative and marketing responsibilities

- Ability to lift at least 50 lbs.

- CPR certification required ( provided by the facility )
A successful candidate will demonstrate professionalism, reliability, strong interpersonal skills, and the ability to represent Ascent EMC effectively both within the Emergency Department and throughout the community.