Remote Service Engineer
- LocationBlumenau
- Work typeRemote
- EmploymentFull-time
- Posted22 October 2026
- SourcePhilips's careers page (Workday)
Live checkFirst seen 18 days ago; still listed on Philips's careers page 2 h ago.
Moves fastWhen Philips takes a role down early, it is usually about 4 days after posting. Apply soon.
At a glance
- EducationBachelor's degree or equivalent
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
About the role
Job Title
Remote Service Engineer
Job Description
Remote Support Engineer – Cardiology Informatics
Help healthcare providers maintain uninterrupted access to critical cardiology imaging systems by delivering expert technical support for Philips' Intellispace Cardiovascular Software, ensuring system stability, rapid issue resolution, and exceptional customer outcomes.
Your role:
- Provide technical phone support to end-users and administrators of Philips’ Intellispace Cardiovascular Software, helping customers resolve system issues and restore operations quickly.
- Troubleshoot application, Windows operating system, hardware, network, and connectivity issues, including diagnosing Transmission Control Protocol/Internet Protocol (TCP/IP) and general networking problems within customer environments.
- Own and drive resolution of critical customer incidents, system downtimes, and escalations while ensuring accurate documentation of troubleshooting activities and corrective actions.
- Collaborate closely with cross-functional support teams and engineering resources, providing timely escalations and ensuring seamless handoffs for high-priority customer issues.
- Follow established support procedures and work instructions while exercising independent judgment to solve complex technical challenges with minimal supervision.
You're the right fit if:
- Experienced providing technical support for healthcare informatics, Radiology, or Cardiology imaging systems in an individual contributor capacity.
- Your skills include troubleshooting Windows operating systems, hardware, TCP/IP networking, remote system connectivity, and technical issue resolution in customer environments. Experience supporting Cardiology or Radiology PACS solutions is required. Experience with Philips IntelliSpace Cardiovasular is highly preferred.
- You have a Bachelor's degree or equivalent combination of education and experience of relevant technical support experience.
- You’re a proactive problem solver with strong customer service and documentation skills, capable of working independently, managing critical escalations, and communicating effectively with both technical and non-technical stakeholders.
- Bonus: Experience supporting enterprise healthcare informatics platforms, clinical imaging workflows, or mission-critical healthcare applications where uptime and service level commitments are essential.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business .
- Discover our rich and exciting history.
- Learn more about our purpose.
- Learn more about our culture.
Get open roles ranked against your CV
Add your CV once. RoleFinder ranks the open roles where you want to work, plus remote ones, against it, shows your best 12 with a one-line reason each, and emails you new matches once a week. The file is read once by AI and not kept; employers never see it.
Sign in with Google or email to start. How we handle your CV