Resident Liaison Officer - Building Safety Remediation

Salary:
£32,000.00 - £37,000.00 Per year ‌
We're looking for an experienced Resident Liaison Officer (RLO)to support a complex programme of building safety remediation works, including EWS1 compliance. This will be based at The Hive in Wembley , you will act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works.
This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently.
Key responsibilities

- Act as the main liaison between residents, contractors, and stakeholders

- Deliver resident engagement plans, meetings, drop-ins, and home visits

- Produce clear resident communications (letters, newsletters, updates, bulletins)

- Support building safety compliance and escalate safety concerns

- Mediate disputes and support Stage 1 complaint responses

- Support resident decants, including needs assessments and compensation

- Coordinate contractor access and monitor performance

- Work flexibly, including occasional evenings, weekends, and out-of-hours responses
About you
Essential:

- Proven experience in resident or stakeholder engagement

- Strong communication and conflict-resolution skills

- Ability to work independently with minimal supervision

- Good IT skills, including Microsoft Office

- Flexible approach to working hours

- Enhanced DBS check required
Desirable:

- Housing or social housing experience

- Decant or resident relocation experience

- Contractor or service-contract management experience

- Full UK driving licence and access to a vehicle
Job Description

We have some great benefits at SNG, including:

- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)

- Chance to buy or sell holiday as part of our flexible benefits package

- 3 additional wellbeing days and 2 paid volunteering days

- Generous matched pension scheme up to 12% and Life cover at 4x salary

- Enhanced maternity/paternity/adoption pay

- Options for private medical insurance, dental insurance and critical illness cover

- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Please note a Basic DBS check will be undertaken for the successful candidate.