Resident Services Director

-  Demonstrates a culture of service and a commitment to doing “good” by improving lives.

-  Regularly exhibits behaviors that support the values of the company – Family, Ownership, Responsibility, Celebration, and Experience.

-  Work ethic reflects a passion for exceeding patient/resident expectations.  ? Solicits patient/resident feedback to understand their needs and the needs of the community.   Advocates for raising the bar of patient/resident care within the facility and influences others to take actions that increase the quality of person-centered care.

-   Displays responsibility by taking ownership of quality care.  Shows dedication to enriching the lives of our patients/residents through empathy and compassion.

-   Exhibits a commitment to results by looking for and recommending/implementing process for performance improvements.

-  Demonstrates commitment to interpersonal excellence through professional greetings, proper telephone and email/social media etiquette, common courtesy, a professional attitude and appearance.

- Enriches the facility culture by participating in company hosted and endorsed celebrations and events.

-  Recognizes the benefits of team collaboration.  Shows respect for fellow employees by working together to get the job done.  ? Effectively addresses patient/resident and family member concerns and resolves conflict in a manner that is consistent with our culture.

-  Complies with company policies, as well as governing state and federal laws and regulations. Seeks clarification of leaders when there are questions of policy or governing law.

-   Protects patient/resident privacy and dignity.

-  Maintains positivity while interacting with co-workers, patients/residents and guests at the facility.
Requirements
Must be C.N.A
Must be able to pass background check.