Residential HVAC Service Technician

About Magnolia Plumbing, LLC
For over 75 years, Magnolia Plumbing, LLC has proudly served the DC metropolitan area, providing reliable solutions for residential and commercial customers in HVAC, plumbing, wastewater management, and underground site utility work.

We believe the best service starts with the best people, so we hire the best and invest in their success.

Magnolia Heating and Cooling is seeking an experienced Residential HVAC Service Technician to join our growing team. The ideal candidate will have experience diagnosing, servicing, maintaining, and repairing residential heating and cooling systems while delivering outstanding customer service. We are looking for a dependable, motivated professional who takes pride in quality workmanship and customer satisfaction.

Now Offering up to a $10,000 Signing Bonus for Licensed Techs.
Competitive opportunities available for experienced unlicensed candidates as well.

Responsibilities

- Diagnose, troubleshoot, service, and repair residential heating and cooling systems, including furnaces, air conditioners, heat pumps, and other HVAC equipment.

- Perform routine maintenance, inspections, and preventative service to ensure systems operate safely and efficiently.

- Identify mechanical, electrical, and operational issues and determine appropriate repair solutions.

- Troubleshoot system failures, airflow issues, refrigerant problems, thermostat malfunctions, and other HVAC-related concerns.

- Inspect HVAC equipment and components to identify worn, damaged, or malfunctioning parts.

- Recommend necessary repairs, replacements, and system improvements based on equipment condition and customer needs.

- Explain system issues, repair options, and service recommendations clearly to customers.

- Provide professional, courteous customer service and maintain positive customer relationships.

- Complete service calls in a timely and efficient manner while maintaining quality workmanship.

- Prepare accurate estimates, service reports, and documentation of work performed.

- Maintain accurate records of labor, materials, parts, and equipment used during service calls.

- Maintain truck stock, tools, and inventory according to company guidelines.

- Follow vehicle maintenance schedules and keep the service vehicle clean and organized.

- Follow all company policies, HVAC codes, and safety procedures.
Requirements

- Minimum of 2 years of residential HVAC service experience.

- HVAC Journeyman License preferred.

- EPA/CFC Universal Certification required.

- Strong knowledge of residential heating, cooling, and ventilation systems.

- Experience servicing and troubleshooting furnaces, air conditioners, heat pumps, and related HVAC equipment.

- Ability to diagnose mechanical, electrical, and refrigerant-related issues.

- Knowledge of HVAC tools, testing equipment, and standard service procedures.

- Ability to read and interpret equipment manuals, wiring diagrams, and technical instructions.

- Understanding of HVAC safety practices, industry standards, and applicable codes.

- Excellent communication and customer service skills, including the ability to explain technical issues to customers.

- Ability to work independently, manage service calls, and prioritize tasks.

- Comfortable using mobile devices or service software to complete work orders and documentation.

- Valid driver's license with a clean driving record preferred.

- Ability to work flexible hours, including overtime or occasional emergency calls as needed.

- Ability to perform physical duties, including lifting equipment, working in attics, crawl spaces, basements, and other residential work environments.

- Must pass a pre-employment background check.
Benefits & Culture

- Company Truck & Fuel Card.

- Medical benefits starting the first of the month, plus company-paid life insurance and long-term disability.

- Company contributions to 401(k) and HSA.

- Company-paid Employee Assistance Program (EAP) and mental health coverage.

- Company-paid Basic Life Insurance Policy.

- Paid time off (PTO) available from day one.

- Empowered environment: we trust you to own your work.

- Opportunity to pursue trade school and ongoing professional development.

- Safety Incentive bonus.
As part of our standard hiring process, this role requires completion of a background check and drug screening following an offer of employment.