Residential Rehabilitation Program Manager

Now Hiring: RRP Manager
Location: Dorchester County/ Cambridge, MD
Schedule: Flexible, based on consumer and program needs
Salary: $44-$61k

Crossroads Community is seeking a motivated and dedicated Residential Rehabilitation Program (RRP) Manager to oversee and inspire our rehabilitation services team. This role is an exciting opportunity for a leader who is passionate about mental health and committed to building cohesive, client-focused teams.

Position Summary
As an RRP Manager , you will direct the day-to-day operations of our rehabilitation programming and service delivery. You will supervise and support staff, ensure compliance with policies and regulations, and help clients achieve their goals in a safe, supportive environment. You’ll be at the heart of collaboration, working with clinical providers, Health Homes, and your team to deliver high-quality, person-centered care.

? Key Responsibilities

- Direct and oversee daily program operations, ensuring compliance with policies, fiscal guidelines, and accreditation standards.

- Supervise, schedule, and evaluate program staff, fostering accountability and growth.

- Support staff in addressing client needs and managing daily issues.

- Approve and process service notes in compliance with billing and regulatory requirements.

- Facilitate consumer entry, orientation, and transitions within the program.

- Ensure strong collaboration with clinical and Health Home partners.

- Lead quality assurance efforts and maintain safe, healthy environments.

- Monitor performance outcomes and operate within budget parameters.
Qualifications

- Education: AA or BA in Behavioral Health, Psychology, Social Work, or related field.

- Experience:
- BA with at least 1 year of relevant experience, or

- AA with at least 3 years of positively referenced experience in the field.

- Supervisory experience strongly preferred.

- Must be, or agree to become within 1 year, a Certified Psychiatric Rehabilitation Practitioner (CPRP) through the Psychiatric Rehabilitation Association (PRA).
Why Join Us?

- Be part of a mission-driven organization making a difference in mental health recovery.

- Lead a supportive and collaborative team.

- Enjoy flexible scheduling to meet program and consumer needs.

- Opportunities for professional development and certification support

- Team oriented culture!

- Be Healthy: Employee Health Insurance Premium 100% paid by CCI, with low cost for dental and vision insurance options, as well as other supplemental options

- Plan for the future: 403 B with company contribution after 2 years of employment

- Continued Learning: Educational assistance and training and professional development opportunities.

- Rest and Relax: Competitive vacation and holiday package! starting with 10 vacation days a year, 9 sick days, 3 personal days, 3 training days. Vacation day allotment increases with years of service!

Requirements
EDUCATION & EXPERIENCE REQUIREMENTS: AA or BA in Behavioral Health, Psychology, Social Work or related field. Minimum 1 year (with BA) or 3 years (with AA) positively referenced experience in the field. Supervisory experience strongly preferred. Must be or agree to become a Certified Psychiatric Rehabilitation Practitioner through the Psychiatric Rehabilitation Association (PRA) within 1 year.

SCHEDULE: Flexible based on consumer and program needs.