Retail Consultant - Richmond

Retail Consultant - Richmond About Bathroom Life
We create dream bathrooms.

If you’re a fan of home improvement programs like 'The Block’, then you might already know that for over 100 years, we've turned dream bathrooms into reality. With over 10,000 people located in 900+ branches globally, we’re Australia’s leading supplier of bathroom and plumbing supplies. Whether for a new home or a renovation, we offer expert advice, great service and top brands.

About the Role
As a Retail Consultant, you'll help customers turn renovation dreams into reality. Working in our state-of-the-art showroom, you'll guide homeowners, builders and designers through one of the most exciting purchases they'll make for their home.

As we continue to expand our footprint in Melbourne, we are looking for top talent across all levels in the following Bathroom Life branches:

- Richmond

- Heidelberg

- Armadale

- Burwood

- Brighton

If you've worked in fashion retail (department stores, luxury retail etc.), hospitality, travel, automotive, property or another customer-facing industry, this could be the perfect next step into a more premium, consultative retail environment.

Who we're looking for
We're looking for energetic, creative and customer-focused people who love helping others and enjoy working towards sales goals.

You might come from retail, hospitality, travel, automotive, real estate, banking, health & fitness or another customer-facing industry. What matters most is your ability to build rapport, create exceptional customer experiences and confidently recommend solutions.

You'll thrive in this role if you are:

- Passionate about people: You love working with people and building genuine relationships. You will bring energy, to our customers, taking pride in delivering a premium experience from first contact through to project completion

- Sales and outcomes driven: You enjoy sales and achieving results, and are naturally curious to enjoy every customers' needs

- Technology Savvy : Use technology effectively, including our 3D visualiser, to provide an excellent customer experience as well as efficiently streamlining tasks

- Career minded: You want to build a long-term career with a recognised Australian brand

Your day to day
A typical day will involve:

- Retail customer selectio ns: Guiding customers and helping them choose the right bathroom products

- Growing business through prospecting : Proactively identifying and pursuing new opportunities to grow sales and market share.

- Managing your sales funnel end-to-end : Quotes, customer orders and project management — through phone, email and face-to-face contact.

- Utilising our CRM (Salesforce/C360) : To plan, execute and keep accurate records of your account development and customer engagement activity.

- Conducting business beyond the showroom : Visiting customer offices and building sites to build relationships, understand project needs and win work.

- Showroom Experience : Ensure showroom is kept safe and operating smoothly using the Reece S7 Service Standards.

- Drive Sales & Grow the Business : Achieve personal sales, customer order and quote conversion targets. Prospect for new business and developing existing accounts to grow share of wallet. Manage the full sales funnel from enquiry through to delivery and after-sales.

- Be a Brand Hero : Be a passionate brand ambassador and storyteller, with strong knowledge of each brand’s products, features, benefits and value.

- Customer Contact Excellence : Deliver exceptional customer experiences across every channel — showroom, phone, email and on-site. Communicate swiftly, positively and professionally with customers, suppliers and internal teams.

- Sell the Reece Way : Demonstrate a high level of “Selling the Reece Way” to understand customer needs and deliver customised solutions that build repeat business.

- Collaborate & Be a Team Player : Build strong partnerships within and beyond your immediate team and support the smooth running of the showroom.

Our perks and benefits:

- Uncapped commission from day 1

- Full-time, permanent position

- Saturday shifts paid at penalty rates

- Continuous learning and development programs to support your career goals

- Generous discounts for those looking to renovate their bathroom or kitchen

- Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more

Ready for a role where you can combine customer service, design and sales in a premium retail environment?

Apply today and discover how a career with Bathroom Life can help you grow professionally!

What happens next?
Once you've submitted your application, our recruitment team will carefully review it. If you're shortlisted, we'll contact you to discuss the role and the next stages of the recruitment process. Keep an eye on your inbox and junk/spam folder so you don't miss any updates from us.

At Reece Group, we prioritise fairness and are here to support you at every step. If you require any adjustments or accommodations during the recruitment process, please contact us at ••••@reece.com.au and our team will be happy to assist.

Reece Group
Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.
We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.
Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.