Road Freight Operator

What You Can Expect :

Customer Service:

- Understanding the client’s business and shipping needs to provide comprehensive logistics solutions.

- Develop strong relationships with clients to ensure their satisfaction and repeat business.

- Resolve any issues that may arise during shipping, such as delays or damaged goods.
Administration:

- Reviewing shipping documentation to ensure compliance with company standards and regulations e.g., customs.

- Maintaining records of all incoming and outgoing shipments.

- Accessing multiple data bases to monitor, track, and verify incoming and outgoing shipments.
Accounts :

- Assists with the identification of cross sell/up sell opportunities to the customers.

- Responding to tender requests and providing quotations.

- Coordinating with shipping companies to negotiate rates and schedules for shipments..
Freight Forwarding:

- Understanding the importance of Standard Trading Conditions and their incorporation into International Contracts.

- Understanding the difference in the level of liability when acting as an Agent or as a Principal/Carrier.

- Know the complete and accurate information (Shipper’s Instructions) to be received in writing from the Shipper for every consignment.
Road Transport:

- Understanding of the regulations of Road transport.

- Understanding of the most often used vehicles and documentation required for road movements – domestic and international.

- Understanding of the liabilities of Hauliers under Standard Trading Conditions (IRHA) and International Conventions (CMR).

- Awareness of Safety and Security/Cargo crime during transportation of goods.

- Calculation of freight rates on a per loading metre basis.
Dangerous Goods:

- Understanding the responsibility of different parties in the Supply Chain, liability, and risk management

- Understanding requirements of marking dangerous goods, labelling, plates, and placarding.

- Ability to locate and identify the correct hazardous details rom the dangerous goods list when provided with a UN number.

- Understanding of the specific documents required for a hazardous shipment for all Modes of transport.

What You Bring:

Skills

- Ability to develop and maintain effective relationships with customers, suppliers, management, and other teams in the company.

- Excellent Interpersonal and communication skills.

- Ability to listen to the needs and requirements of various stakeholders and effectively verbalise their own ideas.

- Excellent organisational skills to balance and prioritise their workload and meet deadlines.

- Excellent customer service skills to maintain and grow the Company’s client base.

- Ability to accept and effectively cope with change.
Experience

- 2 years' proven experience in Export Operations.

- Previous experience in the freight/transport industry.

- Experienced user of MS Office applications and IT Systems.

- Customs knowledge/experience.

- Working knowledge of Azyra desirable (full training will be provided).
Education

- Third Level Qualification in business development, business management, business administration, logistics, transportation, or related field desirable.