Rooms Controller - Hotel Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.   To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:
Under the direction of the Front Desk Manager/Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is always properly adjusted.
ESSENTIAL JOB FUNCTIONS:
·         Checking out any vacant and clean (due out) rooms and changing the statuses of rooms in the rack.
·         Communicating and working with management via email or side-by-side interactions.
·         Communicating via phone or email with housekeeping, VIP, accounting, and in-room dining.
·         Running various reports as assigned, including, but not limited to, verifying correct room rates, and emailing them to various departments.
·         Answering and responding to incoming phone calls and Zingle texts to guest requests.
·         Responding to guests checking out via video check-out, or on-demand video purchases via Sonifi.
·         Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
·         Perform other duties as assigned, including, but not limited to, assisting with check-ins based on business demands and/or hotel occupancy.

- Adhere to all protocols and guidelines as they relate to the property, including wiping down all high-touch surfaces and cleaning room keys for reuse.
BENEFITS INCLUDE:
Medical, Dental, Vision Prescription, Life, Accident, Pet Legal

- 401K with match

- Paid Time Off

- Holiday Pay

- Free Meals, Free Uniforms, Free Parking

- Discounts at Hard Rock properties around the globe

- All team members are eligible to participate in the discretionary annual bonus program

- Training and Leadership development programs

- Wellness programs including onsite information and fitness seminars

- Team Member Resource Groups

- Recognition programs

- Pay rate: $19.00