Security Concierge - evenings

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
32 hrs/week evenings ( Part Time )

Key Responsibilities

• Provide personalized assistance and support to patients, families, and visitors, helping ensure patients’ non-medical needs are met.

• Provide guidance and information about hospital services, amenities, visiting hours, policies, and general procedures.

• Coordinate patient transportation within the hospital, including wheelchair assistance and escorts to departments or diagnostic areas.

• Serve as a liaison between patients, families, and hospital staff to support effective communication and a positive experience.

• Assist patients with appointment scheduling, rescheduling, and cancellations.

• Greet and assist visitors, providing information about hospital policies, visiting hours, services, and amenities.

• Coordinate comfort items and amenities for patients, such as blankets, pillows, and reading materials.

• Support the discharge process by ensuring patients and families receive the information, instructions, and resources needed for a smooth transition home or to another care facility.

Qualifications

Education:     High School Diploma or equivalent required.

Can this role accept experience in lieu of a degree?     No

Customer Service Experience: 1–2 years preferred
or
Healthcare Experience: 1–2 years preferred

Knowledge, Skills, and Abilities:

- Knowledge of hospital services, departments, and procedures.

- Familiarity with appointment scheduling systems and hospital software.

- Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.

- undefined

- Strong organizational abilities and attention to detail.

- Proficiency in using computer systems, communication tools, and relevant software.

- undefined

- Ability to handle confidential and sensitive information with integrity.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

10 Vining Street

Scheduled Weekly Hours

32

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range
$17.71 - $24.28/Hourly

Grade
2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.