Senior Business Intelligence Analyst

The Senior Business Intelligence Analyst leads complex Claims analytics and business intelligence initiatives, transforming business questions into scalable reporting solutions and actionable insights. This role helps execute the BI strategy and ensures the successful delivery of executive and operational dashboards. The analyst regularly develops Power BI reports and dashboards, supports semantic models and large-scale data initiatives, and serves as a senior liaison across Claims, Product, Actuarial, IT, and data teams. The role also presents business performance and analytical findings, facilitates stakeholder feedback and solution adoption, and provides training and mentors junior analysts. The role also applies predictive analytics and forecasting techniques, where appropriate, to anticipate claim volume, workload, operational performance, and emerging trends.
Business Intelligence Development and Automation (40%)
Regularly design, develop, test, deploy, and maintain Power BI reports and dashboards of varied complexity from basic to complex, aligned with business requirements. Apply sound data modeling, SQL/DAX, visualization, accessibility, security, performance, and lifecycle management practices. Identify opportunities to streamline and automate manual recurring reporting processes, reducing manual effort and improving efficiency, scalability, and data consistency across reporting solutions. Incorporate forecast outputs and predictive indicators into reporting solutions when supported by business needs and reliable data.

Complex Project and Technology Partnership (25%)
Serve as the primary liaison between business stakeholders and IT on complex initiatives, including semantic models, integrated data solutions, and large-scale reporting and dashboard implementations. Lead requirements discovery, metric definition, solution design, data validation, user acceptance testing, defect resolution, implementation, and documentation. Ensure business stakeholders and delivery teams have a clear understanding of reporting requirements, priorities, deliverables, dependencies, and timelines. Independently establish and achieve analytical and project objectives while demonstrating initiative and accountability. Proactively identify, document, and manage current and future reporting needs to support evolving business objectives. Assist in identifying and acquiring relevant data from internal and external sources (e.g., XACT, DXC, Kwikwork) and support the integration of those data sources into enterprise reporting solutions as part of system integrations, business acquisitions, and other strategic initiatives.

Complex Analytics and Insight Delivery (20%)
Lead complex ad hoc analyses using multiple data sources to identify and answer the underlying business question, providing insights beyond the initial ask. Evaluate results from multiple perspectives, uncover trends, drivers, patterns, anomalies, and risks, and translate findings into actionable insights. Prepare and deliver executive-ready reports, presentations, and recommendations for Claims, Product, Actuarial, and leadership audiences, enabling data-driven decision-making and helping drive operational and strategic improvements. Use statistical, predictive, and forecasting methods, where appropriate, to estimate future trends and evaluate potential operational impacts.

Stakeholder Partnership, Adoption, and Team Development (15%)
Conduct report and dashboard walkthroughs to gather feedback, drive adoption, and ensure reporting solutions meet business needs. Communicate project scope, priorities, timelines, risks, assumptions, and tradeoffs to stakeholders throughout the delivery lifecycle. Provide support for business applications and reporting platform access, including researching, troubleshooting, escalating, and resolving data and system issues to the appropriate technical teams. Mentor junior analysts through coaching, training, knowledge sharing, and work review to promote consistent delivery practices and professional growth. Lead training sessions on reports, dashboards, and self-service analytics tools, and support knowledge transfer activities when work is transitioned across teams. Assist in communicating system enhancements, reporting changes, and business process updates to ensure stakeholder awareness and adoption.

Helping People Thrive in a Connected World
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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture  The Assurant Way .

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

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