Senior Claims Coordinator

RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry.

Position Summary
The Senior Claims Coordinator is responsible for coordinating the claims process from initial claim submission to final resolution. The role provides guidance, training, and support to ensure efficient and accurate claims handling. They review and process complex insurance claims, investigate claim discrepancies, negotiate settlements with clients or third parties, and ensure compliance with company policies and regulatory requirements.

What will your job entail?
Job Responsibilities:
• Handles the end-to-end process of insurance claims, including receiving claims from policyholders, reviewing claim documentation, verifying coverage, and processing payments.
• Supports claims processing, reviews completed claims for accuracy and compliance with company policies and regulatory requirements.
• Ensures compliance with insurance regulations, industry standards, and company policies in all aspects of claims processing.
• Resolves escalated or complex claims issues, supports decision-making on claims settlements within established authority limits, and recommends solutions for challenging cases.
• Identifies opportunities to streamline claims processing workflows, improve efficiency, and enhance the overall customer experience.
• Assesses potential risks associated with claims processing activities and implementing measures to mitigate risks and prevent fraud.
• Interacts with policyholders, claimants, and other stakeholders, provides assistance, answers inquiries, and resolves issues related to claims.
• Maintains and administers accurate records of claims, correspondence, and related documentation in compliance with company policies and regulatory standards.
• Collaborates with internal teams in underwriting, legal, and finance to gather necessary information and resolves complex claims issues.
• Supports claims investigations to determine validity of claims, gathers evidence, interviews relevant parties, and coordinates with external agencies or experts.

Work Experience and Education:
· Bachelor’s degree in Legal, Finance, Business Administration, or a related field with a minimum of 1 year of related experience. Any other related discipline or commensurate work experience considered.

Licenses & Certifications:
· Associate in Claims (AIC), Certified Claims Professional (CCP), Certified Insurance Service Representative (CISR) or Certified Insurance Counselor (CIC) is preferred.
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target hourly rate range for this position is $22.25 - $26.20 per hour.
The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.