Senior Customer Experience Specialist with Czech (m/f/d)

We have an opportunity for a Sr Customer Experience Specialist  to join us at Honeywell, in Katowice , Join Honeywell as a Senior Customer Experience Specialist and play a key role in delivering an outstanding end-to-end customer experience. As part of the Order-to-Cash (OtC) team, you will manage customer orders, resolve operational issues, coordinate across multiple internal functions, and ensure seamless order fulfillment while maintaining high levels of customer satisfaction.

Honeywell

We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Responsibilities
- Manage customer orders, updates, and changes, ensuring accuracy and on-time processing.

- Act as the main point of contact for customer inquiries regarding product availability, pricing, lead times, and order status.

- Resolve order processing issues by collaborating with Supply Chain, Logistics, Finance, and Sales teams.

- Monitor order backlog, customer requirements, claims, returns, and invoice disputes to ensure timely resolution.

- Support revenue optimization activities and contribute to smooth month-end and quarter-end processes.

- Identify process improvement opportunities and support standardization, automation, training, and onboarding initiatives.

Qualifications
Key skills and qualifications

- 2+ years of experience in Customer Service, Order Management, Supply Chain, or Order-to-Cash processes.

- Fluent Czech (C1) and English communication skills; additional European language skills are an advantage.

- Experience working with SAP, Salesforce, CRM, ERP, or similar business systems.

- Good Microsoft Office skills, particularly Excel, Outlook, Word, and PowerPoint.

- Strong customer focus with excellent communication and relationship-building abilities.

- Proactive, organized, and solution-oriented team player with strong ownership and continuous improvement mindset.

We offer

- State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town

- Fruits bowls and sports activities to support your health and well-being

- Daily paid break - 30 mins and flexible working hours

- 3 + 2 hybrid work arrangement to support your work-life balance

- Competitive Salary regularly increased based on your performance

- Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)

- Generali Insurance (Accident Insurance)

- Referrals bonuses for all open jobs and recognition programs

- Comprehensive induction, ongoing training and development to set you up for success

- In-house and external learning platforms supporting development opportunities

- Work experience opportunities to help you grow your career with us

- Global employee networks to help you connect and grow

- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters

- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment

- Frequent Employee Engagement activities supporting inclusive and diverse work environment

- Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.

Equal opportunity statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform
crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join a team recognized for leadership, innovation, and diversity
Join us now and make an impact!
#FutureShaper