Senior Executive-Business Process & Service Excellence -Quality Excellence

EXL

Pune, Maharashtra, IndiaPosted 15 days agoDirect from company

LocationPune, Maharashtra, India
Work typeOn-site
Posted26 October 2026
SourceEXL's careers page (Oracle Recruiting)

Live checkFirst seen 7 days ago; still listed on EXL's careers page 1 h ago.

Moves fastWhen EXL takes a role down early, it is usually about 6 days after posting. Apply soon.

Apply on EXL's site Match my CVYou apply directly with the employer. RoleFinder never sits in between.

India
Pune
Senior
Operations
calibration
feedback coaching
process improvement
quality assurance
reporting
six sigma
sla management
team huddles

About the role

Conduct Transaction Monitoring as per guidelines defined in the QSD

• Provide feedback to associates based on monitoring results

• Prepare transaction monitoring reports and ensure timely and accurate reporting

• Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level

• Update Prompt with performance data to ensure timely and accurate reporting of SLAs

• Participate in calibration exercises on a regular basis to ensure consistency in measurement.

• Work closely with Trainer / SME and Operations team to conduct team huddles • Perform transaction processing as per defined policies and procedures • Co-ordinate all process improvement initiatives with process Black Belt.

Responsibilities
Conduct Transaction Monitoring as per guidelines defined in the QSD

• Provide feedback to associates based on monitoring results

• Prepare transaction monitoring reports and ensure timely and accurate reporting

• Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level

• Update Prompt with performance data to ensure timely and accurate reporting of SLAs

• Participate in calibration exercises on a regular basis to ensure consistency in measurement.

• Work closely with Trainer / SME and Operations team to conduct team huddles

• Perform transaction processing as per defined policies and procedures

• Co-ordinate all process improvement initiatives with process Black Belt.

Qualifications
Graduation

Get open roles ranked against your CV

Add your CV once. RoleFinder ranks the open roles where you want to work, plus remote ones, against it, shows your best 12 with a one-line reason each, and emails you new matches once a week. The file is read once by AI and not kept; employers never see it.

Match my CV Filter the live feed