Senior Executive II
- LocationGurugram, HR
- Work typeOn-site
- EmploymentFull-time
- Posted26 October 2026
- SourceFresenius Mgmt Services's careers page (Workday)
Live checkFirst seen 14 days ago; still listed on Fresenius Mgmt Services's careers page 4 h ago.
At a glance
- Experience3+ years
- EducationBachelor's degree
- LanguagesEnglish
- Skills and toolsExcel
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About the role
- Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
- Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
- Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies.
- Equip with company’s products and services knowledge.
- Liaise with other functional department to ensure on time order fulfilment
- Provide timely & accurate stock status & feedback to Customers.
- Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers.
- Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and efficient manner.
- Escalate all Product Complaints to the relevant people in the Quality organization.
- Ensure accurate SAP master data relating to order entry, such as customer master, pricing condition and customer material information record are well-maintain at all time.
- Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the FME of business conduct and applicable laws.
- Ensure Statutory Compliances are adhered to.
- Help in Statutory Audit.
- Proper e-filing & recordkeeping of all documents related to order processing.
MINIMUM REQUIREMENT
Education Level
Major/Field of Study
Bachelor’s Degree
Graduation
MINIMUM WORK EXPERIENCE
Experience
Experience Details
Minimum 3 years of experience
Should have at least 3 years of working experience in customer service; order processing, (O2C)
ESSENTIAL SKILLS AND ABILITIES
- Customer order process and SAP/ERP knowledge. – SD module
- Good communication skills with fluent in English
- Computer literate with good knowledge of using MS Excel
- Detail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure
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