Senior Executive - Operations
- LocationChennai, Tamil Nadu, India
- Work typeHybrid
- Posted29 October 2026
- SourceEXL's careers page (Oracle Recruiting)
Live checkFirst seen 7 days ago; still listed on EXL's careers page 4 h ago.
Moves fastWhen EXL takes a role down early, it is usually about 6 days after posting. Apply soon.
At a glance
- Experience3 to 6 years
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
About the role
- Review and analyze the assigned outstanding receivables portfolio to identify unresolved claims.
- Manage and resolve outstanding and denied claims by coordinating effectively with insurance companies.
- Follow up promptly to obtain additional information required for claim resolution.
- Ensure all claims are resolved within established timelines and adhere to defined Service Level Agreements (SLAs).
- Perform website checks and handle non-callable denials to optimize receivables recovery.
Responsibilities
Skills and abilities:
- Working on website related claims and action based on coding team responses.
- All non-callable denials, demographic and eligibility denials need to be worked
- Ensure Daily Productivity targets are met at the required quality level on the assigned inventory.
- Perform timely follow up on claims to avoid revenue loss, Prioritize the pending claims for calling from the aging bucket
- Review claims that have not been paid by insurance companies.
- Check insurance information provided by patient if it is insufficient or unclear.
Follow the guidelines and applicable rules while calling insurance companies for confidentiality and HIPAA compliance.
- Escalate difficult collection situations to management in a timely manner, Handling patients billing queries and updating their account information.
- Post cash and write off the contractual adjustments accordingly while working on the accounts.
- Meeting daily/weekly and monthly targets set for an individual.
Qualifications
Qualifications: Graduation in any stream
Experience: BPO Experience: 3-6 years
US Healthcare AR experience
Communication Skill: Excellent written (documentation) and oral communication skill
Get open roles ranked against your CV
Add your CV once. RoleFinder ranks the open roles where you want to work, plus remote ones, against it, shows your best 12 with a one-line reason each, and emails you new matches once a week. The file is read once by AI and not kept; employers never see it.
Sign in with Google or email to start. How we handle your CV