Senior Executive - WFM Scheduler
- LocationKochi, Kerala, India
- Work typeOn-site
- Posted23 October 2026
- SourceEXL's careers page (Oracle Recruiting)
Live checkFirst seen 7 days ago; still listed on EXL's careers page 1 h ago.
Moves fastWhen EXL takes a role down early, it is usually about 6 days after posting. Apply soon.
At a glance
- Experience2+ years
- Skills and toolsExcel
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
About the role
- Manage workforce forecasting, scheduling, and staffing requirements based on business needs.
- Create and maintain agent schedules and IDPs , making adjustments as required.
- Balance staffing requirements with operational efficiency and financial objectives .
- Maintain and update employee information within WFM systems such as Verint WFO .
- Analyze, scrub, and transform data to create customized workforce reports and insights .
- Work closely with internal and external stakeholders and provide backup support to the WFM Manager .
- Demonstrate strong Excel, analytical, problem-solving, multitasking, and communication skills , with working knowledge of WFM tools
Responsibilities
- Support effective workforce planning by aligning staffing levels with anticipated business demand.
- Analyze workload trends and prepare accurate forecasts to support short- and long-term resource planning.
- Develop and optimize employee schedules to maintain appropriate coverage while improving operational efficiency.
- Perform scenario planning and staffing analysis to identify gaps, risks, and potential solutions.
- Maintain workforce data and ensure accurate employee information within Verint WFO and other WFM platforms .
- Prepare and analyze WFM reports and datasets using Microsoft Excel , highlighting information required for operational decisions.
- Partner with Operations and key stakeholders on staffing, scheduling, and workforce requirements, while providing support to the WFM Manager when needed.
Qualifications
Graduate or undergrad. Minimun of 2 yrs in WFM
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