Senior Field Service Engineer Japan APAC

Key Responsibilities
1. Japan Field Service (Approximately 50%)

- Perform installation, inspection, preventive maintenance, repair, and troubleshooting of Biotage products.

- Provide technical service and support, primarily for Peptide Systems.

- Visit customer sites and deliver technical support, mainly in the Kanto and Eastern Japan regions.

- Conduct root cause analysis of technical issues, recommend corrective actions, and implement preventive measures to avoid recurrence.

- Collaborate with global Technical Support teams to resolve complex technical issues.

2. APAC International Service (Approximately 50%)

- Provide technical support in English to distributor engineers and junior in-house service engineers across the APAC region.

- Deliver technical training in English to distributor engineers and junior in-house service engineers across APAC.

- Handle technical inquiries and escalations from overseas distributors.

- Travel internationally as required to provide on-site technical assistance.

- Contribute to improving service quality and technical capabilities across the APAC region.

Qualifications
Essential Requirements

- Approximately 10 years or more of experience in field service engineering, equipment maintenance, or related technical service roles.

- Hands-on experience troubleshooting electrical, electronic, and mechanical systems.

- Practical experience in on-site equipment installation, maintenance, and repair at customer locations.

- Native-level English proficiency, with the ability to communicate fluently in technical discussions, meetings, and presentations.

- Native-level Japanese proficiency or equivalent to JLPT N1, including both reading and writing skills.

- Willingness and ability to travel domestically and internationally.

Preferred Qualifications

- Field service experience with laboratory instruments, analytical instruments, or life science equipment.

- Experience with HPLC, chromatography systems, peptide synthesizers, or related equipment.

- Experience providing technical support to overseas distributors.

- Experience delivering technical training and coaching in English.

- Knowledge of electrical, electronic, mechanical, and fluid control systems.

- Experience collaborating with overseas offices or global Technical Support teams.

Ideal Candidate Profile

- A hands-on engineer who takes ownership of technical issues and proactively resolves problems on-site.

- Strong analytical and logical troubleshooting skills, with the ability to identify root causes of complex equipment failures.

- Excellent communication skills and the ability to work effectively with customers and international engineers.

- A proactive learner who is enthusiastic about acquiring knowledge of new products and technologies.

- A team-oriented professional who is motivated to contribute to improving service quality not only in Japan but also across the wider APAC region.