Senior Human Resources Generalist

Who is NTE, NTE 35W, and LBJ?

The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County.

The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving.

The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed.

What makes us different?
Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

About the Role:
The Senior HR Generalist partners with the business to ensure people-related matters are aligned with business goals and objectives while being compliant, effective, and efficient. This role has accountability for policy and compliance, employee and labor relations, payroll, benefits, HRIS and communications.

Key Responsibilities:

- Act as the first point of contact for employee questions advising on human resource policies, procedures, payroll and benefits issues, while ensuring alignment with business goals and prevent violations of legal guidelines and internal policies and procedures;

- Provide employee relations support through HR issues, conflict resolution, disciplinary actions, and grievances; and escalate more complex cases to the HR Director.

- Conducts the offboarding process that includes performing exit interviews and completion of associated tasks. Prepare and analyse report trends, and recommend action where necessary.

- Maintain the HR System and organization chart up to date with all organizational changes, gather and prepare employee data for employee status changes, including but not limited to increases, promotions, and employment changes.

- Collaborate with Payroll department to ensure the timely processing of employee payments that includes reviewing timely completion of timesheets, or entering ad-hoc payment/deductions, resolve payroll discrepancies and respond to employee queries related to compensation, deductions, and benefits.

- Track and quarterly report monthly HR metrics. Performs audits on employee records and prepare multiple reports on ad-hoc basis.

- Support planning, coordination and delivery of monthly engagement activities, recognition program and onsite and offsite company-wide events such as town hall, open enrolment, and employee activities to strengthen the employee experience.

- Partner with the HR director to drive local execution of HR projects, process improvements, policy harmonization, and continuous improvement initiatives that enhance how HR supports the business.

- Other duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfil those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience :

- Bachelor’s degree in business administration, human resources, or relevant coursework

- 5+ years of HR experience in HR or related field

- Knowledge of federal, state, local and federal contractor employment laws and compliance programs; experience researching and implementing human resources best practices.

- HR Certifications preferred (PHR, SHRM-CP)

- Bilingual in Spanish is a plus.

Professional Qualities :

- Exceptional communication and customer service skills with the ability to build effective working relationships with employees at various levels within the organization.

- Must be resourceful, use sound judgement, and understand when to elevate issues due to risk or complexity.

- Ability to multitask assignments with varying complexity and competing priorities in a fast-paced environment.

- Superb attention-to-detail as well as organizational and time management skills.

- High sensitivity for protocol and confidentiality.

- Requires night shift availability once a month.

- Main office is located in Dallas, but occasional travel to Fort Worth is required.

Computer Skills:

- Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word, Power Point, Adobe and other PC based programs such as Teams or SharePoint.

Work Environment & Physical Demands :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- The noise level in the work environment is usually quiet

- Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer

- While performing the duties of this job, the employee is regularly required to talk or hear.

- The employee is frequently required to stand, walk and sit