Senior Manager - Clinical Development – DSE (Development Support Engineering) Oracle Health

Join Oracle Health’s DSE team and lead the engineering force behind resilient, modern healthcare integrations.

What sets this role apart

•    Impact that matters: your work safeguards clinical workflows, interoperability, and patient outcomes.

•    Technical breadth: cloud-native engineering, EHR integrations, observability, and applied AI/ML.

•    Thought leadership: shape product strategy and reliability practices across Oracle Health.

•    Culture of excellence: continuous improvement, measurable outcomes, and customer-first ownership

Basic qualifications:

•    Bachelor’s or Master’s in Computer Science, Engineering, or a related technical field.

•    12+ years of experience in healthcare IT, clinical systems, or enterprise integrations, including 5+ years in leadership roles.

•    Proven success managing critical, high-pressure healthcare system escalations.

•    Strong expertise in healthcare data standards (HL7, FHIR, X12), EHR integrations, and clinical reporting systems.

•    Experience building automation, diagnostics, and observability tooling in regulated environments.

•    Deep understanding of healthcare compliance (HIPAA, 21 CFR Part 11, GxP; familiarity with interoperability mandates).

•    Hands-on expertise applying AI/ML in enterprise support, including:

o    ML for anomaly detection, log analysis, and predictive escalation management.

o    Generative AI for guided troubleshooting, documentation, and automated remediation workflows.

o    AI-powered observability/monitoring for proactive error detection and prevention.

o    Knowledge of explainable AI and alignment with healthcare regulations (HIPAA, FDA, EU MDR).

•    Exceptional stakeholder management with clear, executive-level communication.

•    Demonstrated ability to translate field learnings into product direction.

Preferred experience

•    10+ years of relevant technical experience with 4–5 years in healthcare IT and integrations.

•    Leadership of cloud-native solutions using microservices and Kubernetes.

•    Deep familiarity with EHR workflows, interoperability (HL7/FHIR), clinical reporting, and regulatory submissions.

•    Track record of automation-first engineering and rigorous RCA delivery.

•    Strong background in building observability tooling, error detection, SLO/SLA management, and downtime reduction systems.

•    Experience partnering with customers on EHR modernization, interoperability, and clinical trial data projects.

•    Demonstrated AI/ML leadership embedding predictive and generative AI into observability, automation, and escalation management.

•    Skilled in mentoring and scaling technical teams; building knowledge bases; driving cross-functional improvements.

•    Comfortable operating in Agile, globally distributed delivery environments.

Responsibilities
What you’ll do:
•    Lead a high-performing engineering team focused on healthcare escalations, automation, and EHR integrations.
•    Own critical escalation management: drive root cause analysis, implement sustainable fixes, and reduce repeat incidents for high-severity healthcare issues.
•    Define and execute the roadmap for automation, observability, and AI/ML adoption to improve reliability, predictive monitoring, and self-healing capabilities.
•    Partner directly with healthcare customers on EHR modernization, interoperability, and clinical trial data integrations; ensure alignment with HIPAA, FHIR, HL7, and related standards.
•    Establish a culture of continuous improvement through playbooks, metrics dashboards, and knowledge sharing.
•    Mentor and grow talent; foster technical excellence, leadership development, and a customer-first mindset.
•    Collaborate across product and engineering to influence roadmaps; represent DSE as a thought leader for healthcare integration and clinical reporting reliability.