Senior Process and Customer Quality Engineer

As the Senior Process & Customer Quality Engineer in Lodz, you will play a key role in driving quality excellence across our manufacturing operations and customer-focused processes. You will work closely with production, engineering, supply chain, and customer teams to improve product quality, resolve customer concerns, lead continuous improvement initiatives, and ensure compliance with quality standards.
We are excited to welcome applicants who are passionate about quality, customer satisfaction, and operational excellence, and who are eager to make a lasting impact on our business.
We look forward to seeing your application!

In This Role, Your Responsibilities Will Be:

• Monitor, analyze, and improve key quality performance indicators, including scrap, customer complaints, PPM, corrective actions effectiveness, and end-of-line quality results.
• Lead customer complaint management processes, including root cause analysis, containment activities, corrective actions, and customer communication.
• Prepare, review, and approve 8D reports and ensure timely closure of quality issues.
• Collaborate closely with production, engineering, R&D, logistics, and planning teams to resolve quality concerns and improve manufacturing processes.
• Conduct process and product audits to ensure compliance with internal standards and customer-specific requirements.
• Develop and maintain quality documentation, including FMEAs, Control Plans, Flow Charts, Work Instructions, PPAP documentation, and acceptance criteria.
• Support new product introductions, production transfers, and process qualification activities from a quality perspective.
• Lead and facilitate problem-solving activities using quality tools such as 8D, PDCA, 5Why, and Ishikawa.
• Coordinate QRQC activities and escalate critical quality issues when necessary.
• Define Critical-to-Quality (CTQ) characteristics and monitor process capability indicators.
• Lead quality improvement and cost reduction projects aligned with Policy Deployment and "I Own Quality" initiatives.
• Support customer escalation processes and manage dedicated Focus Customer quality activities.
• Deliver quality-related training and mentor quality team members and cross-functional employees.

Who You Are:

You are a proactive and results-oriented quality professional who enjoys solving complex problems and collaborating across functions. You are customer-focused, data-driven, and capable of leading improvement initiatives while maintaining strong relationships with stakeholders at all levels of the organization.

For This Role, You Will Need:

• Bachelor's degree in Engineering or another technical field.
• Minimum 3 years of experience in Quality and/or Engineering within a manufacturing environment.
• Good command of English (minimum B2 level), both written and spoken.
• Practical knowledge of quality methodologies and tools, including 8D, PDCA, FMEA, 5Why, and Ishikawa.
• Strong analytical and problem-solving skills.
• Good knowledge of Microsoft Office 365.
• Experience working with quality management systems and manufacturing processes.
• Ability to work effectively in a dynamic, fast-paced environment and manage multiple priorities.
• Strong communication and teamwork skills.

Preferred Qualifications That Set You Apart:

• Knowledge of ISO 9001, ISO 14001, ISO 45001, and VDA 6.3 standards.
• Experience with Lean Manufacturing and/or Six Sigma methodologies.
• Experience with PPAP documentation and customer-specific quality requirements.
• Hands-on experience using measurement equipment such as calipers, micrometers, height gauges, microscopes, or other inspection tools.
• Experience supporting New Product Development (NPD) and production transfer projects.
• Previous experience leading improvement projects and mentoring team members.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
Make this great opportunity yours!