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Senior Telephony Analyst - Genesys

TPG Telecom

Barangaroo, NSW, AustraliaPosted 7 days agoDirect from company

  • LocationBarangaroo, NSW, Australia
  • Work typeNot stated
  • Posted27 October 2026
  • SourceTPG Telecom's careers page (Oracle Recruiting)
  • Last checked6 h ago on TPG Telecom's careers page
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About the role

The role of Telephony Analyst within TPG Telecom sits within the Workforce Optimisation and Care Platform Operations group, which is part of the Customer Care division. Responsibilities are primarily support of for the Contact Centre digital & voice delivery including IVR and agent routing across all brands, with the purpose of providing stability and delivering continuous improvement within our Genesys Cloud environment.

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