Server - Goat Tree

Position Overview
Goat Tree is a vibrant, all-day dining destination rooted in fresh, coastal California cuisine, artisanal coffee, and an inviting, social atmosphere. As a Server, you are the face of the guest experience—delivering warm, engaging, and highly attentive service that reflects the effortless sophistication of Hotel Californian.
This role requires a balance of genuine hospitality, product knowledge, and efficiency. The Server is responsible for guiding guests through the menu, executing flawless service, and creating memorable dining experiences.

Key Responsibilities
Guest Experience & Service Excellence

- Deliver warm, personalized, and anticipatory service to every guest

- Create a welcoming and engaging dining experience that reflects Goat Tree’s energetic and approachable atmosphere

- Guide guests through the menu, providing detailed knowledge of food, coffee, wine, and beverage offerings

- Read guest cues and tailor service style accordingly (efficient vs. leisurely dining)

- Handle guest concerns with professionalism, urgency, and care to ensure full satisfaction

Food & Beverage Execution

- Accurately take and enter orders into the POS system with attention to detail

- Serve food and beverages in a timely and polished manner

- Maintain full knowledge of menu items, ingredients, allergens, and preparation methods

- Uphold all sequence-of-service standards and timing expectations

- Ensure proper table maintenance, including clearing, resetting, and overall cleanliness

Sales & Revenue Enhancement

- Thoughtfully upsell menu items, beverages, and specials to enhance the guest experience

- Promote high-margin items such as specialty coffee, wine, and add-ons

- Support achievement of restaurant revenue and guest check average goals

Operational Excellence

- Maintain cleanliness and organization of the dining area, service stations, and POS areas

- Follow all health, safety, and sanitation standards in accordance with local regulations

- Collaborate with kitchen, bar, and support teams to ensure seamless service flow

- Complete opening, running, and closing side work as assigned

Brand & Culture Alignment

- Represent Goat Tree and Hotel Californian with professionalism, style, and authenticity

- Contribute to a positive, team-oriented culture focused on excellence and accountability

- Participate in ongoing training, menu tastings, and service development

Qualifications

- 1–3 years of serving experience in a restaurant, café, or luxury hospitality environment preferred

- Strong knowledge of food, coffee, and beverage service (wine knowledge a plus)

- Experience with POS systems (e.g., Toast, Micros, or similar)

- Exceptional communication and interpersonal skills

- Ability to multitask and remain composed in a fast-paced environment

- Strong attention to detail and service standards

- Must meet minimum age requirements to serve alcohol (21+ in California)

Core Competencies

- Guest-Centered Service

- Communication & Engagement

- Attention to Detail

- Sales & Upselling Ability

- Team Collaboration

- Adaptability & Efficiency

Physical Requirements

- Ability to stand and walk for extended periods

- Ability to lift and carry trays up to 30 lbs

- Frequent bending, reaching, and movement throughout the restaurant

Why Goat Tree | Hotel Californian
Goat Tree offers a dynamic and elevated dining experience that blends casual sophistication with exceptional quality. As a Server, you will be part of a team that delivers thoughtful hospitality in a setting that celebrates community, flavor, and the Santa Barbara lifestyle.