Service Operations Administrator

Who we are
Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:
Provide administrative, operational, and transactional support to ensure the efficient delivery of service operations, accurate financial and procurement processing, effective data management, and seamless coordination across internal teams, vendors, and customers. The role plays a key part in supporting day-to-day service execution, maintaining operational controls, and driving timely completion of business processes to achieve customer and organizational objectives.

How you will do it:

- Process purchase requisitions for both direct and indirect procurement in accordance with company policies and approval requirements.

- Manage parts reservations based on Operations requirements and coordinate with Logistics & Distribution teams to ensure timely and accurate parts withdrawals.

- Process goods receipts against endorsed service reports, delivery notes, to corresponding purchase order reference

- Review and maintain accurate costing information prior to billing to ensure appropriate cost accruals, supporting financial accuracy and mitigating the risk of future cost overruns.

- Maintain and update master data records, including equipment, site locations, customer, and vendor information, ensuring data integrity and accuracy.

- Participate in team mailbox rotation, managing incoming inquiries and routing requests to the appropriate stakeholders for timely resolution.

- Support customer and vendor account registrations on third-party portals as required for business operations.

- Prepare preventive maintenance summary reports and coordinate submission of service documentation for customer endorsement, certification, and compliance requirements.

- Liaise with Front-Line Service Personnel (FLSP) to coordinate vehicle servicing and statutory inspections, ensuring compliance with regulatory requirements and operational readiness.

- Raise Global Payment Request (GPR) forms and coordinate payment processing for indirect purchases.

- Partner with the Order-to-Cash (OTC) team to maintain service contract listings and manage the monthly customer contact database for call center operations.

- Review automated overtime reports to ensure completeness, accuracy, and compliance prior to payroll submission.

- Evaluate credit term extension requests for completeness and justification, and facilitate approval submissions in accordance with established governance processes.

- Work closely with Accounts Receivable teams to review blacklisted customer accounts, gather relevant background information, and support account recovery or unblock actions where appropriate.

- Compute and administer quarterly incentive reward calculations in accordance with approved incentive programs.

- Support cross-functional projects, process improvements, reporting requirements, and other administrative duties as assigned.

What we look for:

- Diploma / Degree Holder

- Strong attention to detail, along with analytical and problem-solving skills

- Capable of working under pressure and adhering to tight deadlines

- Proficient in MS Office applications (Excel, Word, Outlook)

- Exhibits a positive attitude and collaborates well in a team environment

- Experience with SAP/Service Max is a plus

- Entry level candidates are welcome to apply

What we offer:

- Competitive salary

- Paid vacation/holidays/sick time

- Comprehensive benefits package

- On the job/cross training opportunities

- Encouraging and collaborative team environment

- Dedication to safety through our Zero Harm policy

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