Service Coordinator (Fixed term)

Service Coordinator – Helsingborg, Sweden
6-Month Fixed-Term Contract | Flexible Working Available

Are you a customer-focused and service-minded professional with strong organisational and analytical skills?
We’re looking for a proactive Service Coordinator to join our Service team in Helsingborg, Sweden, on a temporary 6-month contract, providing cover while a colleague takes part in an internal project.
This is an excellent opportunity to join an international organisation, work with colleagues across Europe and play an important role in delivering an efficient, high-quality service to our customers.
Flexible working is available, with a requirement to work from the Helsingborg office for a minimum of three days per week.

What You’ll Be Doing
As Service Coordinator for the Nordic district, you’ll work closely with the Service Manager, Field Service team and customers to help ensure the smooth running of daily service operations.
Your responsibilities will include:

- Supporting the Service Manager with day-to-day administrative tasks and providing cover when required

- Using business systems to create service and work orders, update dispatch boards, process invoicing and complete cost calculations

- Coordinating service, maintenance and inspection appointments with customers and Field Service Engineers

- Supporting the service team and customers by preparing reports and providing relevant information

- Working closely with colleagues across different JBT Marel divisions to ensure effective communication and service delivery

- Maintaining accurate service records and ensuring administrative activities are completed efficiently and on time

About You
You’re an organised, flexible and proactive individual who enjoys working in a customer-focused environment. You take pride in getting the details right, are comfortable managing competing priorities and enjoy working collaboratively with colleagues across different teams and countries.
You’ll bring:

- A strong customer-service mindset and a practical, hands-on approach

- Excellent organisational skills and attention to detail

- An analytical mindset, with the ability to prioritise tasks and work towards clear goals

- A flexible and collaborative approach, with the confidence to work independently when required

- The ability to learn new systems quickly and adapt to changing priorities

- Strong communication skills and a positive, team-focused attitude
Experience & Education

- Previous experience in a Service Coordinator, Service Administrator or similar customer-facing administrative role

- Good working knowledge of Microsoft Office

- Experience with Salesforce and ServiceMax would be a distinct advantage

- Experience using CRM or ERP systems

- Fluent in English, both written and spoken

- Fluency in at least one Scandinavian language is required, with Swedish strongly preferred

- Additional language skills would be an advantage

- Willingness and ability to travel a few times per year to meet customers and colleagues
What’s in it for You?

- The opportunity to join an established, international and growing organisation

- Flexible working arrangements, with a minimum of two days per week in the Helsingborg office

- A varied role working with service teams and customers across the Nordic district and wider Europe

- The chance to develop your skills and gain experience within a global business

- A collaborative working environment where individual initiative and ideas are valued

- The opportunity to contribute to continuous improvement and work alongside an experienced team
Please note: This is a temporary, 6-month fixed-term position based in Helsingborg, Sweden, with flexible working available (minimum three days per week in the office).

Who We Are
JBT Marel is a global provider of technology, equipment and services for the food and beverage processing industries. We help customers around the world improve productivity, efficiency, food quality and sustainability through innovative solutions and dedicated customer support.
With an international presence and a strong focus on innovation and continuous improvement, we offer an environment where collaboration, individuality and talent are valued.

Interested?
Ready to take on a new challenge and make a difference to our Nordic Service team?
Apply now and take the next step in your career with JBT Marel. We look forward to hearing from you!
Find out more about us:

- JBT Marel website

- JBT Marel on LinkedIn

Join JBT Marel — and help shape the future of food processing technology.

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