Service Engineer-1

Your Role

- Responsible for installation, maintenance and repair for ZEISS products to meet the requiements from customer

- Build good relationship with customers and provide timely response to all requests from both internal and external customers.

The role of Service Engineer will involve:

- Work and perform in compliance with company’s regulation and request.

- Demonstrate customer service skills and knowledge with a high level of passion and dedication.

- Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.

- Provide customer service in field such as machine installation, maintenance activities, troubleshooting and repair, etc.

- Provides documents activities performed utilizing the required format, such as service report, technical report, CPO report, etc.

- Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction.

- Respond to satisfaction surveys, working to resolve customer care issues.

- Provide timely response to all requests from both internal and external customers.

- Perform necessary administrative paperwork in complete and accurate manner.

- Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.

- Feedback in time on product quality issues on site, as well as marketing information to the company.

- Ensure direct reports maintain company-issued test equipment and support tools.

- Perform other related duties and responsibilities as assigned

Your Experience
Education

- College or above degree in industry technology relevant. Major in mechanical and electrical is preferred
Experience

- 2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems

- Previous Coordinate Measuring Machine installation and troubleshooting experience is preferred however not required.

- Excellent communication and customer service aptitude is required.

Other skills

- Microsoft operating system knowledge is required

- Be able to function independently, be self-motivated and yet be part of a team.

- Good command of written and spoken English

- Willingness to travel demestic and internationally.

Your Benefits
If you join ZEISS, you will have access to a range of benefits, including:

- Participation in a dynamic, committed, and international team.

- Diverse responsibilities with opportunities to collaborate across multiple ZEISS functions.

- International training and development opportunities supported by experienced colleagues.

- Modern equipment and tools to support your success.

- Attractive remuneration package including fringe benefits.

Your ZEISS Recruiting Team