Service Navigator
- LocationWilmington, DE, US
- Work typeNot stated
- Posted26 October 2026
- SourceChildren and Families First Delaware Inc's careers page (Paylocity)
Live checkFirst seen 3 days ago; still listed on Children and Families First Delaware Inc's careers page 2 h ago.
At a glance
- EducationBachelor's degree
- Skills and toolsDriver's license
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Check my fitAbout the role
- Directly screen and assess school family needs following program protocols, including, but not limited to analyzing presenting problems to determine service needs.
- Provide individualized client support to school families as referred by school staff, by helping each family address their barriers and needs.
- Work closely site coordinator to assist with the development of achievement plans for families.
- Work in partnership with the family, providing assistance to accomplish goals and objectives (i.e. scheduling appointments, applying for public benefits, identifying subsidized housing, etc.).
- Work in partnership with identified families, Team Leader and School Administrators to address school attendance issues, tardiness and behavior concerns.
- Work in partnership with School Team Leader and school administrators to facilitate support and referral to services for students and families involved.
- Provide assessment, planning, referrals, advocacy, and collateral contacts on behalf of clients.
- Maintain contact with clients through meetings at the school, telephone calls, or home visits, or other means necessary.
- Build partnerships with outside community resources to link to families.
- Work with the School Administration and other team members to track critical data in order to measure project outcomes.
- Prepare and maintain timely documentation and records in accordance with agency, state accreditation, and other requirements, policies, and procedures.
- Participate in regular meetings with staff, school leadership, other school staff, to build connections with families that need further assessment, connection to resources, and to review existing cases.
- Establish and maintain professional, collaborative relationships with the agency, the community, and within the school setting.
Full-time, with benefits
Benefits include:
- Health, Dental, Vision Insurance
- 401 (k) plan with matching
- Life Insurance, Short and Long Term Disability Insurance
- Education and Training Benefits, such as tuition assistance, clinical licensure assistance
- Perk's Plus, Employee Wellness Benefits
- Vacation, Sick, Personal and Holiday Pay
Requirements
- Bachelor's Degree in Human Service or related field.
- Ability to respond appropriately to the cultural differences present among the agency’s service population.
- Familiarity with the community in which the families served reside; preference for individuals who currently or previously lived within the community feeder of the schools served.
- Strong oral and written communication skills.
- Good organizational skills.
- Strong interpersonal skills
- Ability to work as a team member
- Flexibility with respect to work assignment in accordance with agency need.
- Ability to work independently and accurately.
- Must have valid driver’s license, which meets the requirements of the agency’s insurance carrier.
EOE
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