Service Sales Manager (Boston, MA, US)

Location: Boston, MA, United States
Job ID:  89845

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Service Sales Manager

Your main responsibilities

The Service Sales Manager partners with the General Manager – Service to retain and grow the existing service portfolio while driving acquisition and recovery efforts for units outside of the portfolio across an assigned territory. This role is responsible for delivering exceptional customer satisfaction while supporting the region's strategic and financial objectives.

Key Responsibilities

• Manage, mentor and lead a team of Service Sales Representatives by setting and clarifying employee objectives, manage ongoing performance and continuously develop their skills, all in an effort to drive the service team to meet required financial targets/metrics and performance KPIs.

• Develop and implement strategic sales plans to increase market share and revenue. Identify new business opportunities and cultivate relationships with prospective customers.

• Maintain strong relationships with key accounts and customers. Manage customer concerns and resolve escalated issues promptly and professionally.

• Analyze sales data, trends, and market conditions to identify growth opportunities. Prepare and present sales forecasts, reports, and performance metrics to leadership. Monitor competitor activities and recommend strategies to maintain a competitive advantage.

• Ensure compliance with company policies, procedures, and ethical business practices. Collaborate with marketing, operations, and customer service teams to support business objectives.

What you bring

• Bachelor's Degree, preferably in Business, Management, Marketing, Sales or related field

Experience

• Multiple years in various assignments within the Company, in the Elevator industry, or in another service-oriented business.

• 5+ years of progressive sales experience

• 2+ years of leadership or management experience prefer

Knowledge, Skills and Abilities
• Strong leadership, coaching, and team development skills.
• Excellent communication, negotiation, and presentation abilities.
• Strong analytical and problem-solving skills.
• Ability to interpret sales metrics and make data-driven decisions.
• Effective organizational and time-management skills.
• Ability to build and maintain strong customer relationships.
• Proficiency in Microsoft Office Suite and CRM systems.

Base Salary $127,100 - $158,800

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.

What’s in it for you?

- Fully vested 401k match, up to 7% of total eligible compensation.

- Competitive Medical, Dental and Vision Plans - Effective from first day of hire.

- 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.

- Tuition Reimbursement - Eligible after 6 months of service.

- Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.

- A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

- Safety: Uphold the highest safety standards for all.

- Integrity and Trust: Foster honest, ethical relationships.

- Create Value for the Customer: Deliver innovative, reliable solutions.

- Quality: Ensure excellence in every product and service.

- Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website .

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.