ServiceNow Administrator

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

ServiceNow Administrator responsible for configuring, administering, and supporting the ServiceNow platform across ITSM modules including Incident, Problem, Change, CMDB, and Asset Management. Manage user administration, integrations, data migrations, deployments, and platform upgrades while monitoring system performance, resolving incidents, and partnering with business teams to drive process automation and continuous service improvements.

Key Responsibilities
Technical Expertise:

- Experienced in User Administration, User Interface Level Integration & MID Server Integration

- Knowledge of Import Sets for data loading from external file or database to the service-now.com

- Continuously monitor application performance and vendor recommended patches & upgrades.

- Partner with the business on exploring new opportunities to automate the operations processes.

- Experience on ITIL Process consulting and/or implementation.

- Experience on following ServiceNow modules – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS

- Experience on basic Java scripting.

- Experience in handling service now incident and request queue.

- Experience in clone & deployment in ServiceNow.

- Experience in documentation and review activities.

- Experience in complex data migration.

Required Qualifications

- Bachelor's degree or equivalent work experience with 2+ years of experience as an operations engineer

- 1.5 - 4 years of configuration and administration experience in an enterprise environment

- Development/Operations/Administration experience with ServiceNow platform.

- ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).

- ServiceNow Certified Application Admin
Location: Noida (preferred) /Gurugram
Timings:   2 PM till 10:30 PM
Cab Facility provided: Yes.

In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process

Full-Time/Part-Time

Full time
Timings

(2:00p-10:30p)
India Business Unit

AWMPO AWMP&S President's Office
Job Family Group

Technology
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.