ServiceNow Systems Administrator

Overview

At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.

We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams.

We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.

At QIAGEN, every day is an opportunity to make a real-life impact.

Join us, grow with us, and together, let's shape the future of biological discovery.

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About the opportunity

Join our team as a ServiceNow Systems Administrator and help ensure the reliable day-to-day operation and continuous improvement of our ServiceNow platform. This is a 6-month contractual position with the possibility of renewal, offering the opportunity to build hands-on experience across ServiceNow administration, configuration, CMDB, ITSM, ITOM Discovery, and IT Asset Management (ITAM) in an enterprise environment.

Your tasks include
· Administering and supporting the ServiceNow platform, including resolving incidents, user issues, service requests, and escalations.
· Supporting and maintaining ServiceNow ITSM, ITOM Discovery/CMDB, IT Asset Management, and Service Catalog functionality.
· Configuring and enhancing catalog items, workflows, notifications, Client Scripts, Business Rules, Script Includes, metrics, and other platform components.
· Creating and maintaining ServiceNow reports and dashboards to support operational visibility.
· Documenting system configurations, platform changes, processes, and support procedures.
· Participating in ServiceNow projects and continuous improvement initiatives aimed at increasing operational efficiency.
· Sharing technical knowledge and providing backup support to other team members when required.

Your profile
· 1–2 years of relevant experience, including at least one year of hands-on ServiceNow administration, ideally within an enterprise environment.
· Practical knowledge of ServiceNow administration and configuration, including Service Catalog, workflows, Business Rules, Client Scripts, Script Includes, Inbound Email Actions, reports, and dashboards.
· Experience or exposure to CMDB, preferably alongside ITOM Discovery, ITSM, and IT Asset Management (ITAM).
· Good understanding of ITIL processes and IT service management practices, with the ability to create clear process and technical documentation.
· Basic JavaScript knowledge or ServiceNow scripting experience is an advantage.
· ServiceNow Certified System Administrator (CSA) and/or ITIL Foundation certification is an advantage.

What we offer

- Bonus/Commission

- Local benefits

- Referral Program

- Volunteer Day

- Internal Academy ( QIALearn )

- Employee Assistance Program

- Hybrid work (conditional to your role)

Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.