Services Manager

Want to be a part of the most AUDACIOUS and radically EXCELLENT Hardware, Paint & Decorating Retailer in the Country? Join our amazing team where you are not only a part of growing company but also a family! The JC Licht family where everyone is equally important.

JC Licht Ace Hardware is currently recruiting for a Services Manager, responsible for leading, developing, and executing all in-store service operations across assigned Ace Hardware locations. This role ensures high-quality delivery of services including screen and frame repair, window and glazing services, glass and acrylic cutting, sharpening, and other fee-based customer solutions.
The Services Manager drives revenue growth through services, ensures operational excellence, maintains safety and quality standards, and builds a skilled team capable of delivering complete customer solutions.
This role plays a critical part in differentiating the business through service offerings that build long-term customer relationships and repeat business.

Key Responsibilities
1. Service Execution (Primary Responsibility)

- Perform all service work, including:
- Screen repair and custom screen builds

- Window repair and glazing

- Glass and acrylic cutting

- Blade sharpening (mower blades, knives, tools) and

- Stihl power equipment repair and assembly services.

- Diagnose customer issues and determine appropriate repair solutions.

- Ensure all work is completed to a high standard with strong attention to detail.

- Manage complex or custom jobs independently.

- Maintain consistent service standards for all projects

- Ensure all services are performed accurately, safely, and efficiently.
2. Process, Workflow & Ticket Management

- Implement a structured intake, tracking, and completion system for all service orders.

- Ensure all service jobs are properly:
- Quoted and approved

- Logged (POS or ticket system)

- Completed within expected timelines and

- Properly entered in software system.

- Monitor open orders and ensure no backlog or missed deadlines.

- Improve workflow efficiency and turnaround times.
3. Vendor & Material Management

- Manage ordering and inventory of service-related materials:
- Screen mesh, frames, splines

- Glass sheets, glazing materials and

- Replacement parts and hardware.

- Work with vendors for specialty materials and repair support.

- Ensure cost control and margin optimization on service jobs.
4. Equipment & Safety Management

- Ensure all service equipment is properly maintained, including:
- Glass cutters, saws, and workstations

- Screen rolling tools and frames and

- Sharpening equipment.

- Enforce strict safety standards and protocols.

- Train team on safe tool operation and handling of materials like glass and sharp equipment.
5. Other Responsibilities

- Performing duties of sales associate on Ace Hardware store floors when needed or when service work is minimal.

- Other reasonable duties as requested.
JC Licht is proud to be an equal opportunity employer and a Substance-Free Workplace

- Hourly Wage: $25-26/hr

- Averaging approximately 40-45 hours per week

- Main schedule will be Monday-Friday. Occasional weekends may be necessary. Weekends can be utilized for catch up if needed and approved.
Requirements
Preferred Experience

- 2–5+ years of retail, hardware, or service-based operations experience

- Previous experience in:
- Screen repair, glass, window, or light construction trades (preferred)

- Equipment repair or technical services (strong plus)

- Prior leadership or supervisory experience a plus
Skills & Competencies

- Strong mechanical aptitude and hands-on problem-solving ability

- Ability to diagnose and execute repairs across multiple service types

- Excellent organizational and workflow management skills

- Customer-focused with strong communication abilities

- Ability to train and develop technical skillsets in others

- Strong attention to detail and quality control

- Ability to work efficiently and independently with strong time management skills

- Appropriate judgment on when to ask for support and when to make decisions independently

- Strong communication and follow up skills, displaying a sense of ownership
Physical Requirements

- Ability to frequently lift and carry up to 50 lbs and occasionally up to 75 pounds

- Comfortable working with tools, machinery, and glass materials

- Standing for extended periods and performing hands-on physical work

- Ability and comfort in driving utility van throughout city, as needed