Sky Service Distribution - RM_Sky Channel-Contact Centre Inbound_Thane
- LocationThane, Maharashtra, India
- Work typeOn-site
- EmploymentFull-time
- Posted9 November 2026
- SourceKotak Mahindra Bank's careers page (Oracle Recruiting)
Live checkFirst seen 3 h ago; still listed on Kotak Mahindra Bank's careers page just now.
Moves fastWhen Kotak Mahindra Bank takes a role down early, it is usually about 6 days after posting. Apply soon.
At a glance
- Experience1 to 2 years
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
Back from the application? Add your CV and RoleFinder scores your fit for this role, then ranks your best 12 open roles where you want to work, each with a one-line reason.
Check my fitDid you apply? Keep this role in a free RoleFinder list with the others you save. The list shows where you applied and marks a role that closes.
Yes, save it to my listNot yet: check my fit firstAbout the role
Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks. Ensure customer delight by providing consistent service experiences and timely resolution of issues. Complete daily logs and meet end-of-day targets as specified by the process. Adhere to Information Security norms and quality process standards. Stay updated with any process changes and ensure compliance. Actively implement feedback from Team Leaders, Team Coaches, or Quality teams to improve performance and service delivery.
Responsibilities
Educational Qualification: Graduate
Experience: Preferably 1–2 years, with at least 6 months in a customer service role; understanding of the call center industry is an advantage
Skills & Attributes:
Excellent verbal and written communication skills
Good listening skills and strong interpersonal abilities
Flexible to work in a 24/7 environment (For females: 7 AM to 8 PM), including Sundays and holidays
Willing to work scattered 8 week-offs per month with 9-hour shifts
Confident, eager to learn, and possess a positive, can-do attitude
Team player with a collaborative mindset and self-motivation
Ability to quickly establish rapport with peers, managers, and customers
Uphold integrity and act as a role model within the organization
Get open roles ranked against your CV
How well do you fit this role?
Add your CV once. RoleFinder ranks the open roles where you want to work, plus remote ones, against it, shows your best 12 with a one-line reason each, and emails you new matches once a week. The file is read once by AI and not kept; employers never see it.
Drop your CV and see your fit for this role and four more open roles in under a minute. No account needed: sign in only to keep them.
Sign in with Google or email to start. How we handle your CV
The file is read once by AI and not kept. How we handle your CV