Smart Hands Technician

Job Title
Smart Hands Technician

Job Description Summary
The Smart Hands Technician provides client-requested onsite support including visual checks, basic equipment handling, cabling assistance and escorting. The role works within clearly defined tasks, response-time and escalation boundaries and does not perform specialist or authorised work outside assigned competency.

Job Description
About the Role:

- Respond to approved Smart Hands requests within agreed response, service, and escalation timelines

- Perform visual checks, status verification, basic equipment handling, label checks, and approved physical inspections within authorised scope

- Provide basic cabling support, tracing, connection verification, and documentation while protecting live systems from unintended disruption

- Escort customers, vendors, and contractors, maintaining site access, security, and work-area controls at all times

- Capture photographs, serial numbers, readings, and service evidence accurately, and update tickets and service records in line with process requirements

- Identify tasks requiring specialist skills, permits, isolations, or further authorisation, and escalate them promptly through approved channels

- Follow site procedures, ESD controls, PPE, information-security requirements, and safe-work practices in a live data hall environment

- Support general operational tasks, tool control, inventory management, and work-area readiness as assigned by the Lead Engineer

About You:

- Relevant experience in technical support, data centres, telecoms, IT hardware, facilities operations, or a similar support environment

- Basic understanding of data centre equipment, racks, cabling, access control, and ESD requirements

- Experience with ticketing systems, service records, equipment identification, and secure-site procedures is advantageous

- Ability to follow instructions precisely, understand task boundaries, and escalate appropriately when work falls outside approved scope

- Strong attention to detail, procedural discipline, and confidence working under service-level expectations

- Clear Japanese communication and working English preferred for customer coordination, remote guidance, and reporting

- Basic rack, network-cabling, and hardware identification capability, with experience in remote hands or Smart Hands support preferred

- Availability for onsite response and approved call-out support in a live operational environment

- Location is in Inzai, Chiba

INCO: “Cushman & Wakefield”