Sr Cust Exp Specialist

As a Sr Cust Exp Specialist here at Honeywell, you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index.

You will report directly to our Cust Exp Supervisor, and you’ll work out of our San Luis Potosi location on a hybrid work schedule.

In this role, you will impact customer satisfaction and loyalty by developing and executing customer experience strategies, working cross-functionally to understand customer needs, and driving continuous improvement through data analysis and feedback programs.

Responsibilities
- Develop and execute customer experience strategies to drive customer satisfaction and loyalty

- Work with cross-functional teams to understand customer needs and create personalized experiences

- Analyze customer data and market trends to identify opportunities for improvement

- Implement and monitor customer feedback programs to gather insights and drive continuous improvement

- Utilize customer experience tools and technologies to optimize customer interactions and touchpoints

- Work closely with sales and product management teams to align customer experience strategies with business objectives

Qualifications
YOU MUST HAVE

- 2+ years of experience

- Customer Support and/or equivalent in supply chain / order management / OtC related experience

- Knowledge/experience with SAP or Sales Force would be a great plus

- MS office skills (Excel, Word, Outlook, PowerPoint)

WE VALUE

- Bachelor’s Degree

- High level of customer orientation, dedicated “can do” attitude

- Excellent interpersonal, organizational, and time management skills

- Ability to drive improvements leading to greater customer experience, higher quality and lower costs

- Strong teammates with the ability to take ownership and follow-through

- Ability to establish relationships and networks in a virtual team environment

#Li-Hybrid