Sr Exec - HV Survey

- Responsible for writing and/or reviewing / editing survey reports submitted by field staff in a manner that is consistent with company policies, procedures and standards

- Closely work with field staff to give constructive feedback and resolve all open issues

- Follow appropriate Operating procedure

- Meet quality goals

- Meet office time service goals

- Monitor e-mails, and respond in a timely manner

- Send reports to clients

- Handle additional duties as assigned

Responsibilities
Competencies

- Good written and verbal communication skills, with an ability to think, react to situations and interact with onshore counterparts /client confidently

- Domain experience in Property Insurance (Preferred but not mandatory)

- Audit/ QA experience will be desirable

- Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines

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Knowledgeable in Microsoft Word, Excel and Power Point
Skills Requirement
Technical Skills (Minimum)

- Proficient with computer systems and software including Microsoft Excel, Outlook and Word

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Typing Speed of at least 30 WPM and 90% accuracy

Soft skills (Minimum)

- Good Communication Skills –

- Able to express thoughts and ideas in an accurate and understandable manner through verbal and written format with internal and external contacts

- High Levels of Comprehension –

- Able to understand and follow information received from field staff or from the customer

- Able to identify the main idea, cause and effect, fact and opinion, make inference, compare and contrast, sequence information, and draw conclusions basis the information acquired or provided

- Customer Focus

- Identifies and understands the (internal or external) customer’s needs

- Detail oriented with excellent follow up skills

- Teamwork

- Works effectively with the team to accomplish goals, takes action that respects the needs of others and those of the organization

- Effective interpersonal skills

- Adaptability

- Maintains effectiveness despite changes to situations, tasks, responsibilities, and people

- Professionalism

- Conducting oneself with responsibility, integrity, accountability and excellence

- Work Standards

- Sets own high standards of performance

Qualifications
Bachelor's degree