Sr. Field Service Engineer - Mass Spectrometry

Job Title
Sr. Field Service Engineer - Mass Spectrometry
Location(s)
Belgium - Remote (Field Based)
About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity

Location: Netherlands | Field-Based

Overview
Are you an experienced Field Service Engineer with a strong background in mass spectrometry? Do you enjoy combining technical expertise with customer interaction and solving complex challenges in a hands-on environment?

Revvity is looking for a Senior Field Service Engineer to join our European Service team, supporting our customers across the Netherlands and Belgium. In this role, you will take ownership of the installation, maintenance, troubleshooting, and repair of advanced analytical instrumentation, with a particular focus on tandem mass spectrometry (MS/MS) systems.
We are looking for someone who brings solid hands-on experience with mass spectrometry instrumentation, can confidently troubleshoot complex technical issues, and is passionate about delivering excellent customer service.

What You'll Do

- Install, qualify, maintain, troubleshoot, and repair advanced analytical instrumentation, with a focus on MS/MS systems.

- Perform preventive maintenance, instrument calibration, and corrective service activities to ensure optimal instrument performance.

- Diagnose and resolve complex hardware, software, and instrument-related issues independently.

- Provide technical support and guidance to customers, ensuring high levels of customer satisfaction.

- Build and maintain strong relationships with customers through professional, responsive, and reliable service.

- Deliver on-site customer training and provide guidance on instrument operation and maintenance.

- Document all service activities, interventions, and customer interactions accurately in the relevant service systems.

- Collaborate closely with internal technical support, application specialists, and commercial teams to ensure effective customer support.

- Manage your service activities independently, including planning customer visits and prioritizing service requests across your territory.

What You'll Bring

- A degree in Engineering, Electronics, Mechanical Engineering, Applied Sciences, or a related technical discipline.

- Several years of hands-on field service experience with mass spectrometry instrumentation, ideally including tandem mass spectrometry (MS/MS).

- Strong technical knowledge of analytical instrumentation, including hardware, electronics, vacuum systems, and associated software.

- Proven ability to troubleshoot complex instrument issues and work independently in a customer-facing environment.

- Experience in installation, maintenance, repair, and qualification of laboratory or analytical equipment.

- A strong customer-oriented mindset with excellent communication and problem-solving skills.

- Fluency in English and Dutch; additional language skills are an advantage.

- Willingness to travel regularly within the Netherlands and Belgium, including occasional international travel.

- A valid driving licence.