Sr. IT Analyst, Indonesia, Information Technology

Position Description

- Act as the primary Jakarta contact for central/regional TechOps teams;

- Perform hands-on checks for servers, network equipment, cabling, power, racks and other local infrastructure;

- Supporting/supervise IT project – local regulatory (IDX, OJK, others) and Regional IT project; and

- Maintain appropriate cybersecurity and technology risk controls.

Key Area of Responsibilities
IT Operations & Service Delivery

- Manage day-to-day IT operations for the Indonesia office.

- Ensure availability and reliability of critical IT services.

- Coordinate daily/morning system and infrastructure health checks.

- Manage incidents, problems, service requests and operational escalations.

Trading & Business Application Support

- Provide operational support for Indonesia trading and securities-processing applications.

- Monitor availability of local business-critical applications.

- Troubleshoot production application issues.

- Coordinate incidents with application owners, TechOps and vendors.

Infrastructure, Network & Data Centre Support – Manage and support local technology infrastructure including:

- P hysical and virtual servers; networks, switches and routers;

- WAN/MAN connectivity;, exchange connectivity; and communication lines; and

- data-center infrastructure;

Cybersecurity Operations

- Support implementation of CLSA security policies and operational controls in Indonesia.

- Monitor security vulnerabilities affecting local systems.

- Support Vulnerability Assessment and Penetration Testing activities.

IT Governance, Risk & Compliance Support

- Assist the Senior IT Manager in maintaining compliance with CLSA policies and Indonesian regulatory requirements.

- Maintain local IT procedures and control documentation.

- Collect evidence for internal/external IT audits.

- Support IDX/OJK-related technology assessments.

- Maintain accurate hardware and software inventories.

Project Implementation

- Support or manage projects assigned by the Senior IT Manager, including:

- Infrastructure refreshes; server/network upgrades;

- Regulatory technology changes; and

- Regional/global CLSA technology initiatives.

Requirements

- At least Bachelor's Degree or above in Information Technology or related discipline.

- Minimum 7 years of experience in Knowledge of IT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacentre management is desirable.

- A strong end user focus and can-do attitude.

- Great communication and strong interpersonal skills

- The flexibility to deal with conflicting and ever-changing priorities.

- Proven ability to work under pressure.

- Experience in providing face to face and remote Support for internal/external applications.

- Good command of written and spoken English due to need to liaise with various stakeholders.

- Analytically minded, logical problem solver who is able to think outside the square.

- Able to work autonomously as well as part of a small team.

- Open to be on Standby after office hours for Datacenter issues.

Stay informed on CITIC Securities International Job Opportunities
Not the right fit? You can create a job alert to receive our latest job openings that meet your interest.