Stakeholder Communications Lead

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

ROLES AND RESPONSIBILITIES

- Does and Delivers ( The tasks / responsibilities that the role performs to address requirements in Key Result Areas)

- Internal Communications Management
- Initiate and manage internal communications related to product updates, new product development, system downtimes, and tech freezes.

- Collaborate with cross-functional teams to gather relevant information and ensure timely dissemination to stakeholders.

- Develop and streamline communications channels between internal verticals and eliminate gaps in information flow

- Create and maintain communication channels to facilitate effective information flow among teams

- External Partner Communications
- Secure, review, and externalize approved partner communications regarding platform/product maintenance, and other relevant updates.

- Develop templates and guidelines for consistent messaging across partner communications.

- Strategically communicate all B2B executions and ensure strong engagement from external communities

- Liaise with stakeholders to gather feedback and ensure all communications meet partner needs and expectations.

- Process Management
- Continuously review communications processes to improve and speed up the process resulting in an efficient communications platform.

- Optimization of communication workflow between internal stakeholders

- Strategic implementation of external channels to ensure strong partnerships with external parties

- Displays ( The Knowledge, Skills, and Behaviors indicating how tasks / responsibilities will be performed )

- Communications
- Strong written and verbal communication skills, with the ability to tailor messaging for different audiences.

- Expertise in Corporate Communications.

- High proficiency in stakeholder management

- Project Management
- Excellent organizational and project management skills, capable of handling multiple projects simultaneously.

- Strategic aptitude to cater to expansion of role and vertical

- Excellent time-management and prioritization to ensure execution across multiple projects

- Technical Aptitude
- Proficiency in communication tools and platforms, with an understanding of best practices in digital communications.

- Strong ability to manage external tools and APIs

- Problem-Solving:
- Strong analytical skills to address challenges and find innovative solutions.

- Strategic foresight to ensure sustainable and optimized operations of the vertical

QUALIFICATIONS (Minimum requirements in terms of experience and background, skills and competencies for sourcing purposes)
Experience

- Minimum: 1-3 years of experience in communications, stakeholder management, or a related role, preferably in dealing with B2B Customers

Skills and Competencies:

- Communications
- Strong written and verbal communication skills, with the ability to tailor messaging for different audiences.

- Expertise in Corporate Communications.

- High proficiency in stakeholder management

- Project Management
- Excellent organizational and project management skills, capable of handling multiple projects simultaneously.

- Strategic aptitude to cater to expansion of role and vertical

- Excellent time-management and prioritization to ensure execution across multiple projects

- Technical Aptitude
- Proficiency in communication tools and platforms, with an understanding of best practices in digital communications.

- Strong ability to manage external tools and APIs

- Problem-Solving:
- Strong analytical skills to address challenges and find innovative solutions.

- Strategic foresight to ensure sustainable and optimized operations of the vertical

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package