SUD Program Manager

The Program Manager - SUD Services provides leadership, oversight, and strategic direction for outpatient substance use disorder programs within the Crook and Jefferson County CMHP/CCBHC service systems. This position is responsible for ensuring the delivery of high-quality, trauma-informed, culturally responsive, and evidence-based services while maintaining compliance with organizational, state, and federal requirements. The Program Manager oversees program operations, staff development, fiscal performance, service quality, and continuous improvement initiatives to support positive client outcomes and organizational goals.

Required Education and Experience
· Minimum four (4) years of experience in behavioral health, substance use disorder treatment, or a related field.
· Minimum two (2) years of leadership, supervisory, or management experience.

Required Licenses and Certifications
· Current CADC-II certification or higher.
· Must maintain a valid Oregon Driver License or ability to obtain one upon hire and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) and must have a reliable vehicle with adequate insurance to travel as needed.

Preferred Experience
· Bachelor's degree in Behavioral Health, Social Work, Psychology, Counseling, Public Health, or a related field.
· Experience within a CMHP, CCBHC, or integrated behavioral health environment.

Primary Job Duties
Program Leadership & Operations
· Provides leadership, direction, and accountability for assigned Substance Use Disorder (SUD) programs.
· Oversees outpatient SUD treatment services, DUII services, gambling treatment services, and Batterer Intervention Programming.
· Develops, implements, and evaluates program goals, objectives, policies, and procedures.
· Identifies opportunities for program growth, service expansion, and community partnerships.
· Ensures services are delivered in compliance with organizational standards, Oregon Administrative Rules (OARs), CCBHC requirements, and applicable regulatory agencies.

Clinical Quality & Service Excellence
· Promotes evidence-based, trauma-informed, culturally responsive, and client-centered care
. Ensures coordination and integration of services across behavioral health, addiction medicine, and other CMHP/CCBHC programs for whole person, integrated care.
· Supports clinical supervision structures and professional development activities to maintain regulatory compliance and best practices.
· Monitors program outcomes, quality indicators, service utilization, and client satisfaction measures.
· Participates in quality management activities and continuous quality improvement initiatives.

Leadership & Workforce Development
· Provides direct supervision, coaching, mentoring, and performance management for supervisors, lead staff, and assigned employees.
· Supports employee recruitment, onboarding, retention, engagement, and succession planning efforts.
· Promotes a positive, collaborative, and accountable team culture.
· Addresses employee performance concerns in accordance with organizational policies and procedures.

Fiscal & Administrative Management
· Monitors program expenses, productivity measures, service utilization trends, and operational resources to support efficient program operations.
· Utilizes financial and operational data to make informed recommendations and decisions regarding staffing, scheduling, and resource allocation.
· Manages program resources in a fiscally responsible manner consistent with approved budgets and organizational expectations.
· Provides operational input and recommendations to support budget planning and financial decision-making.

Community Partnerships & Collaboration
· Develops and maintains collaborative working relationships with community partners, schools, probation and criminal justice agencies, and other stakeholders to support coordinated service delivery.
· Represents BestCare in community meetings, partnerships, and outreach activities as assigned to support program objectives and client access to services.

General
· Performs special projects and other related duties as assigned..