Supervisor, Technical Customer Support

Summary of the role

- Supervisor the Field Service Team and leading the technical support activities for XRT KR

- Maintain the Application and Service tickets in the system accordingly

- Provide application and product training and updates to distributors and customers on the latest technology and product developments

- Collaborate with internal stakeholders to develop customized applications/solutions to meet customers’ needs.

- Develop team members’ technical capability in terms of application & service skills

- Support marketing activities with distributors by participating in key trade exhibitions/shows and other events to promote Nordson products

- Gather relevant market information, including latest technology and industry trends, competitor developments, changes in existing markets and emergence of new markets for feedback to management

- Contribute key customers Service Contract Promotion with XRT products sales leader

- Contribute increasing Aftermarket revenue, developing new aftermarket sales leads

- Support XRT product manager and service team in each XRT products to support distributors and customer

- Supporting trade show and exhibition to create sales leads

- Assist in formulation of local sales and marketing strategies through market analysis and partner closely with local distributor(s) to drive sales and win projects
Skill and Qualifications

- Requires + 15 year in Semiconductor industries with experience of technical team manager position
Travel Required

- Esimated 50% in local, 20% oeversea